Patient Services Coordinator

3 weeks ago

Sydney, Australia Monash IVF Group Full time

Sydney Ultrasound for Women are leading the future of reproductive health 
Sydney Ultrasound for Women (SUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk obstetrics and reproductive genetics. 
 
SUFW is part of the Monash IVF Group. Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the SUFW gives you access to many benefits, including the following:

  • Ability to work and train alongside world class internationally renowned Sonologists
  • A Learning & Development Framework that supports your professional development
  • Access to a CU Health Membership which provides access to GPs, dieticians, psychologists and health coaches, a contemporary Employee Assistance Program for employee wellbeing.
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave - 12 weeks plus superannuation
  • Access to Fitness Passport gym membership 

Why work for us? 
At SUFW, we are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility and diagnostic screening. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.
 
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.  If you're passionate about people and ready to make an impact, we’d love to hear from you
 
About the role: 
With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Under guidance from your Clinic Coordinator, your responsibilities include:

  • Triage incoming calls and emails
  • Managing patient bookings and monitoring clinic appointments
  • Accurate data entry into the patient management system
  • Providing general administrative support to the team
  • Delivering exceptional caring service to all patients
  • Collecting consent forms and updating and maintaining accurate patient records
  • Liaising with external GP’s, specialists and their staff
  • Preparing consulting rooms and the clinic for the day
  • Providing ongoing support to sonographers, sonologists and genetic counsellors

Ideally you will bring to the role:

  • Demonstratable ability to provide exceptional customer service
  • Excellent telephone manner
  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail and time management
  • Ability to work cohesively within a multi-disciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

  
If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: Friday 13 December 2024 (unless filled prior) 
Bella Pileggi
HR Coordinator

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Only those candidates with full Covid and Flu Vaccination proof will be considered.  

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