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Member Services Consultant

3 months ago

West Perth, Australia RAC WA Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes.

What will you be doing?

Manage high volume inbound and outbound calls from personal loan and investment members

Providing excellent service either by telephone or electronic mediums

Process personal loan maintenance requests from members – i.e. address changes, loan payout requests and payment method updates

Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments

Assisting and actioning all general member enquiries which includes management of multiple shared mailboxes

Source new lending applications and input applications for assessment

What are we looking for in you?

Experience in the banking and finance industry

Experience working to KPIs or targets

Excellent interpersonal skills with strong customer focus and ability to deliver customer-centric solutions

Self-motivated with the ability to work as part of a team

Computer literate with sound Microsoft Office skills

What can we offer you?

A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

Access to RAC member benefits

An established Diversity & Inclusion strategy

Generous discounts on home, contents and car insurance plus free roadside assistance

In-house Health and Wellness programs

A competitive base salary plus super (ability to purchaseadditional leave)

A very active Social Club - join one of the most active social clubs in Perth with over 900 members

How to Apply

If you are a dynamic person with a strong background in property finance, ready to strive for success, please submit your resume and cover letter by clicking Apply Now.

Application deadline is Friday 19th July 2024.

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.