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Member Solutions Consultant
2 months ago
We are seeking a highly skilled and motivated Member Solutions Consultant to join our team at RAC WA. As a key member of our sales and service team, you will play a critical role in engaging with current and potential members to discuss their needs and provide solutions that showcase the value and benefits of our products and services.
Key Responsibilities- Manage member enquiries by engaging with them in person or via phone/email
- Provide support and accurate general advice or up to date information on products and services
- Build and maintain relationships with members recommending products tailored to suit their individual needs
We are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. The successful candidate will have:
- Experience in working to achieving KPI's/ targets both individually & as part of a team;
- The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
- Excellent communication skills with the ability to listen & relate well to others;
- The ability to demonstrate empathy and resilience in assisting members in difficult situations;
- Strong computer literacy and ability to use many applications at once whilst having conversations.
We offer a range of benefits and opportunities for career growth and development, including:
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success
- Professional career development & ongoing training
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club
Shortlisted candidates will be invited to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. If you're seeking a career, not just a job, and want to make a meaningful impact in your community, we encourage you to apply.
