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Travel Consultant

7 months ago

West Perth, Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important it is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role & what we are looking for**

Reporting to the Travel & Events Manager, Capricorn's Travel Consultants are responsible for the sale and coordination of travel arrangements for our members while providing information, advice and booking services. Our travel consultants receive a great base salary, there is no requirement for weekend work or late nights, and you can work from home two days per week

Please note that for the first few weeks training you will be required to work in the office full-time so you can have in-person support from team and management.

**Key responsibilities of the role include**:

- Create travel packages for domestic and international travel.
- Enter client information, travel details and notes in the appropriate system and maintain 100% accuracy.
- Booking flights in Galileo and issuing tickets through BSP and Airtickets.
- Collect payments and maintain records of transactions for non-members bookings.
- Issuing invoices through CCTE and trip file reconciliation.
- Assist with changes to travel arrangements and bookings when required, including dispute resolution.
- Support Capricorn Travel's preferred travel suppliers.
- First and foremost, a passion for travel
- Experience in a similar Travel role and/or completion of a Diploma of Travel and Tourism Management.
- Strong understanding of the industry, standards, and legislative requirements.
- Minimum 1 years' experience using CCTE and Galileo GDS.
- Great communication and sales skills with the drive to actively problem solve to find travel solutions for customers.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The next steps