Member Services Consultant

3 months ago

West Perth, Australia Royal Automobile Club of WA Full time

Exciting opportunity to provide excellent member service for personal loan and investment accounts-
- Full time, Permanent position-
- Based at our newly refurbished, West Perth office- With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. RAC’s vision is for a safer, sustainable and connected future for Western Australians. For more than 115 years, we’ve worked with our members and the community to create change for the better.
- RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes to property development finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes.
- What will you be doing?- Manage high volume inbound and outbound calls from personal loan and investment members-
- Providing excellent service either by telephone or electronic mediums-
- Process personal loan maintenance requests from members - i.e. address changes, loan payout requests and payment method updates, whilst proactively working to deepen the relationship with the member.-
- Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments-
- Assisting and actioning all general member enquiries which includes management of multiple shared mailboxes- What are we looking for in you?- Experience in the banking and finance industry-
- A proven record of success within a highly motivated customer service team-
- Experience in inbound and outbound calling to maintain and build strong customer relationships.-
- Driven to take a personalised approach with every member interaction-
- Experience working to KPIs or targets-
- Excellent interpersonal skills with strong customer focus and ability to deliver customer-centric solutions-
- Self-motivated with the ability to work as part of a team-
- Computer literate with sound Microsoft Office skills- What can we offer you?
- Better Journeys Begin at RAC. A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth, our culture, and diversity and inclusion for all. We provide;- Professional career development and training-
- We recognise the value of flexible working arrangements-
- Technology and tools to enable you to do your job from anywhere-
- Access to RAC member benefits-
- An established Diversity & Inclusion strategy-
- Generous discounts on home, contents and car insurance plus free roadside assistance-
- In-house Health and Wellness programs-
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members- Vaccinations: To help ensure the health, safety and wellbeing of our people and members it is a requirement that all employees are fully vaccinated including boosters.
- Please note:

- About RAC

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