Customer Service Consultant

2 months ago

Clayton, Australia PPG Industries Full time

As a Customer Service Consultant, your role is vital in providing exceptional customer experience through phone calls and emails. Starting hours 9am - 5pm Monday - Friday. Your focus will be on handling incoming requests, ensuring that the needs of our customers are met with a high standard of empathy and care.  We have a permanent full time role in our Clayton office.

Responsibilities:

  • Providing a proactive, expert, and tailored service through receiving, handling, and fulfilling customer orders and credits, guaranteeing that delivery needs are met and all processed information is precise.
  • Communicate with employees from various departments within the company, such as production and warehousing
  • Process client orders and other questions in a timely and effective manner to ensure a great customer experience. 
  • Ensuring effective communication and engagement with PPG customers by delivering precise details regarding product availability and addressing any queries related to delivery.

Skills and Experience:

  • Ability to build and develop rapport with internal and external customers
  • Understanding of, Automotive and Industrial/Protective Coatings desirable
  • SAP experience advantageous, but not essential
  • Ability to prioritise competing enquiries and priorities
  • Attention to detail
  • Ability to perform under pressure & can manage time well
  • Strong written and verbal communication skills
  • Customer & Quality Focused
  • Team Player with a Positive, Can-Do attitude 
  • Problem Solving Skills

About us:

Here at PPG, we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and colour, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets.

We trust our people every day, in every way.

We empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

We make it happen.

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we manage it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

We do better today than yesterday – everyday.

We learn. We develop our people to grow our businesses.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

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