Service Designer

4 weeks ago

Docklands, Australia Link Group Full time

The Role

As a Service Designer you will contribute to designing services that are usable, easy and desirable and will positively impact members and bring value to client’s business. Passionate about service design creating human-centred services, you will bring together research, design, business and technology to shape the services of the future.

 
Key Accountabilities and main responsibilities

  • Own the service design deliverables within a project including service concepts, blueprints and other service design artefacts.
  • Document service journeys 
  • Design service blueprints
  • Use design research techniques to uncover customer needs and pain points. 
  • Plan and facilitate co-design workshops
  • Work collaboratively with service, technology and product teams and clients
  • Champion service design with internal and client stakeholders
  • Able to work within agile framework and promote agile working practices
  • Help to develop service management capabilities within service and operations teams
  • Quantitative and qualitative data analysis
  • Establish mechanisms to monitor, track and report on service measures and outcomes
  • Role model MUFG Pension and Market Services values & actively contribute to the Service & People Enablement function and the broader COO team
  • Support the management and identification of risk through data insights
  • Role model in managing risk and compliance focused culture across the team 
  • 100% compliance with own learning requirements

 
Experience & Personal Attributes

  • Minimum 2 years relevant experience in service design or related role such as user experience design or design research 
  • Experienced at developing service blueprints.
  • Familiarity working with agile methodologies.
  • Strong communication skills and be confident presenting and defending your design decisions.
  • Knowledge of existing and emerging service design tools and methods, including Human Centered Design and Design Thinking
  • Strong communication skills both verbal and written. 
  • Experience in facilitating online and offline workshops. 
  • Experience quantitative research methodologies and drawing insights from data.
  • Proven history of working to deadlines. 
  • Accustomed to working collaboratively with clients and cross-functional team members. 
  • Ability to work within a self-directed culture and navigate ambiguity

 
Some of our Employment Benefits

  • FlexiWorks – enabling our employees to work in the office and at home
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
  • Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. 
  • Talent Referral Program
  • Salary Sacrificing via Superannuation
  • Employee Assistance Program
  • Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
  • Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  • Novated Car Leasing

Culture @ MUFG Pension and Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension and Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

  • Service Designer

    2 weeks ago

    Docklands, Australia Link Group Full time

    **The Role** As a Service Designer you will contribute to designing services that are usable, easy and desirable and will positively impact members and bring value to client’s business. Passionate about service design creating human-centred services, you will bring together research, design, business and technology to shape the services of the...

  • Service Designer

    2 weeks ago

    Docklands, Victoria, Australia Link Group Full time

    The Role As a Service Designer you will contribute to designing services that are usable, easy and desirable and will positively impact members and bring value to client's business. Passionate about service design creating human-centred services, you will bring together research, design, business and technology to shape the services of the future. Key...

  • Service Designer

    2 weeks ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.Our PurposeMLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers.We are...

  • Service Designer

    3 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **Our Purpose** MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading...

  • Product Designer

    6 days ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • UI Designer

    4 weeks ago

    Docklands, Australia VIS Global Pty Ltd Full time

    **Job Summary** We are seeking a talented UI designer to join our team. From conceptualization to final delivery, you will utilize your expertise in service, interaction and visual design to create seamless digital solutions. Your responsibilities will include leading design activities independently, mentoring junior designers, and actively contributing to...

  • Product Designer

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About ahmSimple, easy and affordable. That's our mission for health insurance.We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered 'normal'. We work flexibly, and look after our health...

  • Service Designer

    4 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **Our Purpose** MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading...

  • Digital Design Specialist

    5 days ago

    Docklands, Australia bp Full time

    Job summary **Entity**: Innovation & Engineering **Job Family Group**: IT&S Group **At bp, we are playing to win!!** To reimagine energy for people and our planet. We want to help the world reach net zero and improve people’s lives. We will aim to dramatically reduce carbon in our operations and in our production, and grow new low carbon businesses,...

  • Design Coordinator

    2 weeks ago

    Docklands, Victoria, Australia Myer Full time

    Job no: 941772Work type: Limited Tenure, Permanent / Full timeLocation: Support Office - Docklands**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide Myer has always been a special place, transcending beyond just a place to work.**Myer is a place for finding lifelong friendships, a safe space with a big heart. Here,...

  • Digital Design Specialist

    2 weeks ago

    Docklands, Victoria, Australia bp Full time

    Job summaryEntity:Innovation & EngineeringJob Family Group:IT&S GroupAt bp, we are playing to winTo reimagine energy for people and our planet. We want to help the world reach net zero and improve people's lives. We will aim to dramatically reduce carbon in our operations and in our production, and grow new low carbon businesses, products, and services....

  • Senior CX Designer

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better...

  • UI Experience Designer

    2 weeks ago

    Docklands, Australia Electronic Arts Full time

    **UI Experience Designer** Electronic Arts’ Firemonkeys Studio in Melbourne is regarded throughout the industry as a leader in delivering high-quality, engaging games on iOS and Android. We release new meaningful live service updates on a regular basis for The Sims FreePlay, and upcoming, unannounced new titles. We’re looking for a highly talented and...

  • Design Manager

    2 weeks ago

    Docklands, Victoria, Australia Myer Full time

    Job no: 940684Work type: Permanent / Full timeLocation: Support Office - Docklands**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide Myer has always been a special place, transcending beyond just a place to work.**Myer is a place for finding lifelong friendships, a safe space with a big heart. Here, you're...

  • Api Solution Designer

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank and ahm we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health...

  • Ux/cx Designer

    2 weeks ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.Our PurposeMLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers.We are...

  • UI Experience Designer

    2 weeks ago

    Docklands, Victoria, Australia Electronic Arts Full time

    UI Experience DesignerElectronic Arts' Firemonkeys Studio in Melbourne is regarded throughout the industry as a leader in delivering high-quality, engaging games on iOS and Android. We release new meaningful live service updates on a regular basis for The Sims FreePlay, and upcoming, unannounced new titles.We're looking for a highly talented and dedicated UI...

  • Design Integration Manager

    2 weeks ago

    Docklands, Victoria, Australia Metro Trains Melbourne Full time

    31 March 2023Engineering Docklands Full TimeMetro is a multi-award winning organisation and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on...

  • Api Solution Designer

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better...

  • Design Coordinator

    7 days ago

    Docklands, Australia Myer Full time

    **Job no**: 941772 **Work type**: Limited Tenure, Permanent / Full time **Location**: Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe...