Service Designer

2 weeks ago

Docklands, Victoria, Australia Link Group Full time

The Role

As a Service Designer you will contribute to designing services that are usable, easy and desirable and will positively impact members and bring value to client's business. Passionate about service design creating human-centred services, you will bring together research, design, business and technology to shape the services of the future.


Key Accountabilities and main responsibilities

  • Own the service design deliverables within a project including service concepts, blueprints and other service design artefacts.
  • Document service journeys
  • Design service blueprints
  • Use design research techniques to uncover customer needs and pain points.
  • Plan and facilitate co-design workshops
  • Work collaboratively with service, technology and product teams and clients
  • Champion service design with internal and client stakeholders
  • Able to work within agile framework and promote agile working practices
  • Help to develop service management capabilities within service and operations teams
  • Quantitative and qualitative data analysis
  • Establish mechanisms to monitor, track and report on service measures and outcomes
  • Role model MUFG Pension and Market Services values & actively contribute to the Service & People Enablement function and the broader COO team
  • Support the management and identification of risk through data insights
  • Role model in managing risk and compliance focused culture across the team
  • 100% compliance with own learning requirements


Experience & Personal Attributes

  • Minimum 2 years relevant experience in service design or related role such as user experience design or design research
  • Experienced at developing service blueprints.
  • Familiarity working with agile methodologies.
  • Strong communication skills and be confident presenting and defending your design decisions.
  • Knowledge of existing and emerging service design tools and methods, including Human Centered Design and Design Thinking
  • Strong communication skills both verbal and written.
  • Experience in facilitating online and offline workshops.
  • Experience quantitative research methodologies and drawing insights from data.
  • Proven history of working to deadlines.
  • Accustomed to working collaboratively with clients and cross-functional team members.
  • Ability to work within a self-directed culture and navigate ambiguity


Some of our Employment Benefits

  • FlexiWorks – enabling our employees to work in the office and at home
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
  • Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
  • Talent Referral Program
  • Salary Sacrificing via Superannuation
  • Employee Assistance Program
  • Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
  • Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  • Novated Car Leasing

Culture @ MUFG Pension and Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension and Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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