Service Designer

3 weeks ago

Docklands, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

Reporting to the Manager, CX Strategy & Delivery, the Service Designer is a 12-month fixed term, newly created opportunity. This role will be responsible for designing and improving the customer experience across our various life insurance services, products, and touchpoints.

This is a key role that will require a deep understanding of customer needs, business objectives, and industry trends, as well as the ability to collaborate effectively with cross-functional teams.

You will have impact by leveraging your talent and experience to create transformational engagement and retention initiatives that helps differentiate us from the competition. You will also have a strong focus on delivering easy, relevant and intuitive experiences for our customers and partners.

**About You**

You are an experienced Service Designer with 3-5 years’ experience and have focused on designing customer-centric solutions.

You have obtained a bachelor’s degree in design, human-centered design, service design, or a related field.

Proven strong portfolio that demonstrates experience designing services and products that meet customer needs and business goals.

Demonstrated experience conducting user research, creating customer journey maps, and using data to inform design decisions.

Your excellent communication, collaboration, and project management skills will see you succeed in this role.

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.


**Primary Location***: AU-VIC-Docklands

**Work Locations***: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job***: Information Technology

**Organization***: MLC Limited

**Schedule***: Fixed Term

**Employee Status***: Group Level 3

Full-time

:
**Job Posting***: 15-Mar-2023, 9:45:57 PM

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