IS Incident Manager in Sydney

5 days ago

Sydney, Australia WiseTech Global Full time

About the Role

Level up your career and revolutionize the world of logistics with WiseTech Global Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.

Responsibilities

  • Develop and maintain the IS Incident Management process, procedures and policies
  • Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
  • Analyse and take corrective actions required to meet Incident Management KPIs
  • Ensure high-quality incident recording and maintenance
  • Prepare Incident reporting
  • Provide management information and make recommendations for process improvements
  • Develop and maintain strong departmental and stakeholder relationships
  • Train IS staff and stakeholders in the Incident Management process, procedures and policies
  • Manage both complex and Major Incidents from beginning through to resolution, as required, including:
  • Analyse Incident records to determine any trends or apparent Problems that occur
  • Ensure Problem tickets are raised when the root cause requires investigation

Skills and Experience

  • Minimum 4 years of IT Incident Management experience in large enterprises
  • Competence using an Incident Management system
  • Strong analytical and interpretive skills

Company Culture and Values

At WiseTech, we believe in creating a collaborative, supportive, and diverse work environment that encourages growth and development. Our global team offers the opportunity to work on exciting projects and learn from experts in the field.

Before you apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

Apply for this position

  • Is Incident Manager in Sydney

    2 weeks ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Is Incident Manager in Sydney

    2 weeks ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • IS Incident Manager in Sydney

    5 days ago

    Sydney, Australia WiseTech Global Full time

    About the Role Level up your career and revolutionize the world of logistics with WiseTech Global!Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • IS Incident Manager in Sydney

    3 weeks ago

    Sydney, Australia WiseTech Global Full time

    About the Role Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • IS Incident Manager in Sydney

    3 months ago

    Sydney, Australia WiseTech Global Full time

    About the Role Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • IS Incident Manager in Sydney

    2 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    About the Role Level up your career and revolutionize the world of logistics with WiseTech Global Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations....

  • Hiring for Major Incident Management, Sydney

    3 weeks ago

    Sydney, Australia Carecone Pte Ltd Full time

    Role: Major Incident Management Location: Sydney, NSW Position: Permanent MM (Major incident Management) - Manager (immediate Requirement) - Onsite Sydney (2 days in the office) Consultant who has a good understanding of MIM Needs to have good understanding of Project Management Experience working with remote teams and...

  • Is Incident Manager

    2 months ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Is Incident Manager

    4 weeks ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Ingenico Full time

    Date:May 26, 2023- Company:Location: Sydney, AU, 2000Incident ManagerIngenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce...

  • Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mission Critical Recruitment Full time

    Client side role working for an innovative technology business. Great growth potential & ongoing development & lprogression. Work on exciting projects with the largest technology business's in the world.Incident Manager | Data Centre OperationsSydney NSWIndustry leading salary packages well in excess of $150k+OverviewMission Critical Recruitment are seeking...

  • Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane Large, enterprise environment Incident Management IT Networking and SecurityWorking as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and technical...

  • Incident Manager

    2 months ago

    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...

  • Incident Manager

    1 day ago

    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...

  • Major Incident Manager

    2 weeks ago

    Sydney, Australia Interactive Pty Ltd Full time

    **LOCATION(S)** - Sydney **POSITION** - Permanent - **DEPARTMENT** - IT & Telecomms - At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter. As the **Major Incident...

  • Incident Manager

    3 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    6 months contract with good view of extension - BIG4 Bank - Hybrid work environment **Your new company** One of the BIG4 Bank **Your new role** - Responsible for fully validating the situation and the impact, assigning the relevant urgency of all incidents, and executing the correct level of the Incident Management process with a sense of urgency. -...

  • Major Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Interactive Pty Ltd Full time

    LOCATION(S) SydneyPOSITION Permanent- DEPARTMENT IT & Telecomms At Interactive, we're not just a tech company; we're a dynamic force in the tech landscape, constantly growing and evolving.Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter.As the Major Incident Manager, your role goes beyond...

  • IT Incident Manager

    2 weeks ago

    Sydney, Australia AC3 Full time

    Largest Australian IT Service Provider for NSW Government - Career progression and development opportunities - Voted 4th Best Place to Work in Australia - **Largest Australian IT Service Provider for NSW Government**: - **Career progression and development opportunities**: - **Voted 4th Best Place to Work in Australia**: - **Based in Sydney - Hybrid...

  • Manager, Incident

    2 weeks ago

    Sydney, New South Wales, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks' leave- Work where you work best - Hybrid office/work-from-home environmentThe Manager, Incident & Problem is responsible for managing the end-to-end lifecycle of the Incident & Problem Management practices. You will develop, coordinate, and promote effective incident and problem management practices...

  • Incident Manager

    2 weeks ago

    Sydney, Australia Onset Full time

    Are you ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents? We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents. **Why Join Us?** **About the role ** Join our team as an NSC Incident Manager (IM) and prepare to embark on a thrilling...