Dispatcher
2 weeks ago
Assisting students and campus employees via the phone, email, and in person. As well as the ability to respond appropriately to 911 or non-emergency numbers.
Dispatchers also provide administrative office support and must be able to perform various secondary administrative and clerical duties.
The ideal candidate should have excellent oral and written communication skills, experience in Microsoft Word and Excel, and the ability to remain calm and in control within a busy professional workplace. Department of Security Dispatchers work within a 24-hour, 7-days-a-week operation, and due to the nature of the position, Dispatchers will be expected to work an 80-hour pay cycle with a fluctuating schedule, inclusive of holidays, nights, and weekends.
Administrative experience, dispatch experience, computer knowledge in Microsoft Office, Excel, and Word, and familiarity with our industry are preferred. Security, military, law enforcement, correctional, medical, dispatch, and/or administrative support experience is favored. Answer multiple phone lines, and dispatch officers to appropriate locations using a two-way radio, on and off campus, for daily calls and emergency situations. Assists walk-ins with their inquiries following established procedures. Provide safety awareness through daily contact with the university community and visitors by providing general safety information, directions, and parking information. Dispatch officers to all emergencies, coordinate law enforcement, medical, and /or fire assistance, provide a proactive role after the emergency, and make appropriate notifications on campus as directed. Utilize the Computer Aided Dispatch (CAD) system as appropriate. Provide clerical support as needed, special projects, scanning, and data entry Other duties as assigned. May be required to work during emergency situations, which may require the dispatcher to remain at the university until the emergency situation has terminated. Work designated alternate hours and perform other responsibilities as needed.
Requirements
State of Florida driver's license and maintain a good driving record as defined per Florida Tech insurance guidelines – Required. High school diploma or GEDEqual Opportunity
Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901,
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