Works Dispatcher

3 months ago

Melbourne, Australia CitiPower and Powercor Full time

**Works Dispatcher**:

- Melbourne, VIC, AU, 3000

**About us**:
CitiPower, Powercor and United Energy deliver energy to 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.
We provide reliable, safe, affordable, and smart energy delivery systems and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is even more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.
Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

**About the Role**:
We are currently seeking an experienced Works Dispatcher to join our Faults Dispatch team network, working on a shift rotation roster, 4 shifts in a 9-day rotation over day and night. This role is based at our Market Street head office in the CBD on a permanent basis.
The role itself is responsible for the daily assignment of our field resources to unplanned works on our network including the optimisation, control, dispatch and delivery of work orders for execution.
The role will be vital in ensuring all works are completed to maximise utilisation, productivity and target delivery achievement whilst meeting Health & Safety outcomes. In addition, the role will monitor all work to completion in real time, using initiative to identify, resolve or escalate exceptions and variations as required.

About you:
We are looking for someone with expert communication and time management skills. You will also be used to working as part of a collaborative team and using initiative and lateral thinking in resolving issues or problems. This is a rare opportunity not to be missed

**What you’ll deliver**:

- Prioritise, co-ordinate and ensure works are dispatched in a timely fashion that resolves in day jeopardies and re-scheduling as required in line with business requirements
- Manage fault activities during normal, emergency, and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination.
- Maintain accuracy and integrity of all information within the work program by updating relevant business information systems in a timely and accurate manner e.g. IVR (including manual messages), OMS, Estimated Time of Restoration, crew manager, ClickSchedule, Map Insights.
- Utilise all sources of information including customers, resources, and business information systems to achieve informed prioritisation of works.
- Co-ordination of information between customers, contact centre, field crews, internal stakeholders and other groups and external authorities (e.g.: police, fire agencies, Availability Team Leaders, Network Availability Officers, Operations and Control Staff).
- Contribute to regular reporting and information forums to review work programs and project progress

**To succeed in this role you’ll have**:

- Advanced Diploma qualification in ESI Power Systems or a relevant technical trade discipline with field experience and/or;
- Extensive experience in the coordination, dispatch and control of work and/or resources within the utilities sector.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditi

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