Dispatch Officer
2 months ago
**JOB DESCRIPTION**
OVERALL PURPOSE OF THE JOB
Responsible for optimizing the productivity of the fleet for pick-ups and deliveries in a manner that ensures we meet our customer’s expectation of a quality service, specifically this role is responsible for ensuring permanent and ad hoc runs are allocated to drivers in a fair and equitable manner, whilst ensuring a customer focused approach.
PRIMARY DUTIES & RESPONSIBILITIES
- Ensure the appropriate level of vehicles are maintained in line with the business needs.
- Ensure new contractors understand the dispatch unit to create a smooth transition to the fleet.
- Ensure permanent runs are allocated daily with back-ups in place and drivers are on time.
- Responsible for the allocation of pick-ups through computerized dispatch system.
- Ensure the correct booking information is entered prior to allocating to a driver.
- Proactively maintaining a positive can-do relationship with customers and ensure regular communication in a timely manner.
- Assist in the back up of staff o leave, sickness and high-volume times.
- Create safe driving plans as/ when required for regional deliveries.
- Carry out compliance related tasks in line with company and legislative requirements.
HSE AUTHORITY
- Stop any unsafe work.
- Coach and mentor workers on their safety performance.
- Engage and make recommendation with management and health and safety consultation groups regarding health and safety matters.
SKILLS ESSENTIAL TO THE JOB
**Technical**
- Working knowledge of Rockhopper TMS (preferred)
- Knowledge of Metro and Greater Melbourne geographical area
- Experience in vehicle allocations and knowledge of NHVL and CoR
- Knowledge of various vehicle types and their specifications within the transport industry (preferred)
**Business**
- Resource management and operational capacity planning
- Ability to initiate and complete improvement projects
- Time management to suit organisational objectives
- OH&S policies and corporate governance
- Strong understanding of Cost, Margin, and EBIT and associated financial reports.
**People**
- Required to develop a close positive working relationship with all internal customers of the TGE - Courier division and drivers
- Be proactive in developing and maintaining strong customer relationships
ESSENTIAL PERSONAL ATTRIBUTES
- Acts with integrity and ownership at all times.
- Dedicated to customer service and providing positive outcomes for our valued clients.
- Safety-focused and empathetic to contractors and allocators.
- Self-motivated with a proven ability to work under pressure and autonomously without direction.
- Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.
- Strong leadership, people management and motivational skills with an ability to manage remotely.
- Ability to prioritize competing issues in a high-pressure environment.
- Commitment to customer satisfaction, both internal and external, responsive to customer’s needs.
- Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
- Lateral thinker with hands on attitude.
QUALIFICATIONS REQUIRED
Secondary: Successful completion of secondary education or equivalent.
Tertiary: Relevant logistics management qualification or degree preferred.
Professional: Transport operations experience preferred.
**Diversity and Inclusion**
We celebrate difference.
Why Team Global Express - Team Global Express
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.
-
Dispatch Coordinator
4 weeks ago
Port Melbourne, Australia Manpower Full time**About Us** Manpower Group is the world's workforce expert, creating innovative workforce solutions for more than 65 years. As workforce experts, we connect more than 600,000 people to meaningful work across a wide range of skills and industries every day. **About the Company** Our client is a leader in providing secure, sustainable and reliable...
-
Dispatch Operations Officer
1 week ago
Melbourne, Australia Jetstar Full time**Collingwood location, Jetstar Head Office**: - **Exciting opportunity to work with our hard-working and close-knit Dispatch team!**: - ** Access to a range of employee benefits, including our world-class staff travel program** **If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking...
-
Dispatch Operations Officer
1 week ago
Melbourne, Australia Qantas Airways Limited Full timeCollingwood location, Jetstar Head Office - Exciting opportunity to work with our hard-working and close-knit Dispatch team! - Access to a range of employee benefits, including our world-class staff travel program If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest...
-
Works Dispatcher
1 month ago
Melbourne, Australia CitiPower and Powercor Full time**Works Dispatcher**: - Melbourne, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower and Powercor Australia is an essential service, supplying reliable, safe and affordable electricity vital for our customers and a clean energy future. In designing and delivering these services, our people are united by a real...
-
Schedule & Dispatch Officer
7 days ago
Melbourne, Australia PERSOLKELLY Full timeKey responsibilities: - Scheduling technicians and overall communication in responding to immediate demands in the service area. - Ensuring mínimal customer impact and that all KPI objectives are achieved. - End to end co-ordination of response efforts in collaboration with regional management, Client groups and external agencies/vendors. One of the...
-
Assistant Flight Dispatch Coordinator
1 month ago
Melbourne, Australia Jetstar Full timeImmediate access to staff travel benefits - Multiple opportunities available - Critical role within our Operations Control Centre at Collingwood Head Office Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very...
-
Assistant Flight Dispatch Coordinator
1 month ago
Melbourne, Australia Qantas Airways Limited Full timeImmediate access to staff travel benefits - Multiple opportunities available - Critical role within our Operations Control Centre at Collingwood Head Office Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very...
-
Assistant Flight Dispatch Coordinator
7 days ago
Melbourne, Australia Jetstar Full time**Immediate access to staff travel benefits**: - **12 Month Fixed Term Opportunity Available**: - ** Critical role within our Operations Control Centre at Collingwood Head Office** Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and...
-
Supervisor – Dispatch or Receiving
5 days ago
South Melbourne, Australia Spotlight Retail Group (SRG) Full timeAustralian owned & operated global retail brand Distribution Centre located at Laverton, Member Discounts, Career Progression Two positions available as Supervisor for Receiving and Supervisor for Dispatch Who We Are Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest...
-
Service Dispatch Coordinator
4 days ago
Melbourne, Australia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
-
IT Support Officer
5 days ago
Port Macquarie, Australia Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...
-
Response Officer
1 month ago
Melbourne, Australia Origin Energy Full time12 month contract and permanent roles available - 6th February 2023 start - Melbourne based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging...
-
Security Officer II
5 days ago
Melbourne, Australia Florida Tech Full timeFlorida Tech Department of Security Officers are responsible for campus surveillance and the patrol of buildings in order to provide a visible presence to deter crime; responding to all emergencies and routine calls for services in a timely manner and coordinate with police, fire and or medical response. Providing general safety information through daily...
-
Customer Service Officer
2 days ago
Melbourne, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Temp to Permanent**Work Mode**: - On-site**Industry**: - Agriculture Fishing & Forestry**Location**: - Melbourne - Victoria**Salary**: Competitive $$ | Inner City Location | Onsite Gym **Reference**: - BH-26669We are seeking an experienced Customer Service Representative to join one of Australia’s leading agricultural suppliers based...
-
Customer Service Officer
1 month ago
Melbourne, Australia Lead Group Consultancy Full timeLocation: Altona, Australia - Warehousing, Transport and DG - Dynamic team environment My client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers. **Key Responsibilities**: - Customer...
-
Collections Officer
1 month ago
Melbourne, Australia Australian Department of Infrastructure and Regional Development Full time**APS5 Collections Officer, ArtBank, Creative Economy**, **Creative Industries** **APS Level 5** **Title**: - Collections Officer**Classification(s)**: - APS Level 5**Employment Type**: - Ongoing, Non-Ongoing Full Time/Part time**Salary**: - $79,935 - $84,757 per annum plus 15.4% superannuation**Business Division**: - Creative Economy**Branch /...
-
IT Support Officer
5 days ago
Port Macquarie, Australia Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users...
-
Coil Flow Officer
1 month ago
Port Kembla, Australia BlueScope Full time**Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...
-
Contact Services Officer
4 weeks ago
Melbourne, Australia The Royal Melbourne Hospital Full time-Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 70823 **Contact Services Officer** - ** Provide support our Facilities Management Support Desk.**: - ** 12 Month Fixed Term**: - ** Monday to Friday hours - 80 hours per...
-
Incident Response Officer
4 weeks ago
Melbourne, Australia Department of Education Full timeLocation: Melbourne | CBD Job type: Other / Casual Organisation: Department of Education **Salary**: $56,271 - $72,262 Occupation: Education and Training Reference: VG/DE/SRS/CASX5 Incident Response Officer - Casual **Incident Response Officer - Casual** The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as...