Customer Service Administrator – Pymble Swimming

5 days ago

Pymble, Australia Administration Full time

Pymble Ladies’ College is a school of the Uniting Church in Australia for girls Kindergarten to Year 12 with boarding from Year 7. At Pymble, we foster a world-class educational environment with the importance of global citizenship and a worldwide perspective central to our strategic intent.  

We believe our staff, both teaching and non-teaching, are our most valuable resource. We are proud to have passionate and dedicated staff who recognise the unique strengths and qualities of every Pymble girl. 

The role

With the growth of our Pymble Swimming Programs, we are seeking another Administrator to join our team. The successful candidate will be warm and engaging and bring a positive approach to the efficient running of our centre. 

The Customer Service Administrator will work within the Aquatic Centre and play a pivotal role in the day-to-day administration of the Pymble Swimming Programs, ensuring that all customers have a positive experience within the Centre. 

This role will support the Customer Service Co-ordinator and the focus will include general swimming and facility enquiries, using dedicated software to process bookings and payments for customers as well as phone and email communication. 

The Customer Service Administrator will be responsible for the smooth operation of allocated shifts and will work independently from the Customer Service Co-ordinator from time to time, and therefore be the shift leader on certain days and times as allocated.

The shift pattern we are looking to cover is - Sunday 7:30am - 12.15pm , Monday 11.45am - 7:00pm, Tuesday 11.45am - 7:00pm  and Wednesday 11:45am - 7:00pm. Please ensure you are able to work all of these days and times. 

Click here for the position description. 

Our kind of team member

You will demonstrate the following attributes and capabilities:

  • Willingness to support the ethos and values of the College
  • Exposure to Swim school bookings software an advantage
  • Exceptional customer service and administration skills
  • Ability to multitask and work to deadlines
  • Intermediate Microsoft Office Suite (Word, Excel and Outlook)
  • Engaging and active team player
  • Experience working autonomously
  • Current CPR certificate or willingness to obtain

Your kind of workplace

Pymble people are at the heart of what the College offers its students. That’s why every Teacher, Professional Services and Co-curricular staff member is valued for being the person they are, for the quality of their work, for their diverse contribution and for their wins – big and small. We express our appreciation in many ways, including through recognition programs, story sharing, celebrations, feedback, and competitive remuneration.

We treasure our caring, collegiate community, which Pymble people often refer to as the ‘Pymble family’. We also appreciate that our family is not the only one in the lives of Pymble people, so we ‘walk the talk’ when it comes to supporting work-life balance, providing family benefits and contributing to community connections.

Your kind of benefits

We are offering a competitive rate per hour. We also offer a range of benefits, including:

  • Training and professional development support
  • Access to our Aquatic and Fitness Centre, with free Yoga and Pilates classes
  • Daily morning tea
  • Discounted school fees (where applicable)
  • A dedicated Staff Wellbeing team and regular social events
  • Close to public transport and onsite or nearby (street) parking
  • Access to Pymble Smart Spending, which is a retail discounts platform

We also provide a wide range of opportunities for Pymble people personally and professionally through growth strategies, career progression, access to the latest technology and best in class resources.

Our kind of process

To learn more about this position, the calibre of person we are seeking to appoint, what makes Pymble an excellent place to work and continue your journey of professional growth - please submit your application online.

Please note that applications will be reviewed as they are received, and interviews may occur prior to the closing date. Applications for this opportunity will close on Monday 9th December, 2024. 

Successful candidates must provide a paid Working with Children Check prior to engagement.

Pymble Ladies’ College is an Equal Opportunity Employer. We are committed to creating a workforce which represents the diverse society in which we live. Aboriginal and Torres Strait Islander people are encouraged to apply.

We acknowledge the Durramurragal as the traditional custodians of the land on which our College is built. We pay respect to Elders past, present and future recognising the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

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