See more Collapse

Service Desk team Lead

1 month ago

Adelaide, Australia ASG Group Full time

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

THE OPPORTUNITY:

UNIQUE OPPORTUNITY
An exciting opportunity has arisen for a customer experience lead within our expanding National Service Desk team situated in our Adelaide CBD offices. In this role, you will champion the customer experience, engage regularly with stakeholders, and manage a team of analysts. If you're passionate about delivering exceptional customer experience and thrive in a dynamic environment, this role is for you

You will be involved in our innovative Career Pathways program - coaching, inspiring, and guiding our analysts through their journey, as they launch into a career in IT.

Prior experience in leading dynamic teams within a customer centric environment, with strong engagement skills, is essential. Given the security clearance demands, Australian Citizenship is mandatory.
  
What this role entails:

  • Customer experience assurance through a collaborative approach with our Customer Accounts teams, building positive relationships through the provision of valuable insights, and actively contributing to Continual Service Improvement initiatives and activities.
  • High level of engagement with our Service Desk analysts, cultivating a supportive environment through regular One on One’s, providing guidance and coaching to empower individuals to reach their full potential.
  • Collaboratively work with the Service Desk Manager to establish, control, and uphold comprehensive documentation of support procedures, processes, and operational guidelines.

  
Your proficiencies:

  • Strong background in Customer Service or Service Desk operations underscored by demonstrated leadership experience.
  • A natural aptitude for nurturing individuals, providing coaching, and managing performance to inspire excellence and enhance team engagement.
  • Demonstrated skill in fostering positive stakeholder relationships to ensure shared objectives are met.
  • An energetic approach to work that thrives on positivity, collaboration and identifying opportunities to improve the customer experience and efficiencies.

Join Our Team: If you are a motivated leader with a passion for delivering exceptional service and driving team success, we want to hear from you Don't miss this opportunity to take the next step in your career and contribute to our dynamic service desk team.

WHO IS NRI?

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company.

WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.

  • Unwavering focus on professional development
  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships

Additional benefits 
 
✓ Option to work remote up to 3 months overseas or 6 months interstate (if your role allows)
✓ Work Hybrid
✓ Access to WHEREFIT - exclusive discounts to leading fitness and wellbeing brands
✓ Free confidential access to Employee Assistance Program
✓ Salary sacrifice & Novated Leases
✓ Access Learning & Development opportunities
✓ 12 weeks paid parental leave

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.

We have other current jobs related to this field that you can find below

  • Service Desk Team Lead

    3 weeks ago

    Adelaide Region SA, Australia Uniting Communities Full time

    **Uniting Communities** are seeking an experienced **Service Desk Team Lead** to join the ICT team! This role is responsible for supervising the operation of the IT Service Desk to ensure issues are documented, triaged, escalated, and rectified according to set and agreed measures. This role will provide leadership and guidance to the service desk team,...

  • Service Desk Team Lead

    2 weeks ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Service Desk Team Lead

    4 weeks ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride...

  • Service Desk Team Lead

    4 weeks ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride...

  • Service Desk Team Lead

    4 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** **THE OPPORTUNITY**: We are excited to announce a new opportunity for a Service Desk Team...

  • Service Desk Team Lead

    2 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.THE OPPORTUNITY:We are excited to announce a new opportunity for a Service Desk Team Leader to join our...

  • Service Desk Team Leader

    3 weeks ago

    Adelaide, Australia Chamonix Full time

    **Who are we?** Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of...

  • Service Desk Team Leader

    2 weeks ago

    Adelaide, South Australia Chamonix Full time

    Who are we?Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of...

  • IT Service Desk Engineer

    2 weeks ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and...

  • It Service Desk Engineer

    2 weeks ago

    Adelaide, South Australia Royal Flying Doctor Service Of Australia Full time

    Share this content on your favourite social media platform: Join an innovative team at Australia's most reputable charity Full time position located in Adelaide Free parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary...

  • Service Desk

    2 weeks ago

    Adelaide, Australia Talent International Full time

    Service Desk Initial contract till mid Oct 2024 + possible extensions Adelaide based roles We are looking for an experienced Service Desk to join one of our clients in Adelaide. The following skills and experience are essential to be successful in this role. Experience and skills we are looking for: Proficient in both Windows and Mac operating systems....

  • Ict Service Desk Lead

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    An ICT Service Desk Lead role based in the outskirts of Adelaide CBD **Your new company** This leading organisation is based in the outskirts of Adelaide CBD and they are looking for a Service Desk Lead to join their Service Delivery team. **Your new role** You will collaborate with the Service Delivery Manager to organise the ICT team and provide...

  • Service Desk Officer

    4 weeks ago

    Adelaide, Australia City of Adelaide Full time

    **Service Desk Officer** **-** **(**2400572**)** - A unique team creating an extraordinary City - A switched on role with flexibility - Full time, fixed term role until May 2025. **About the Opportunity** As part of the Information Management Program the Service Desk Officer’s primary purpose is to provide ongoing customer support by investigating,...

  • Service Desk Officer

    2 weeks ago

    Adelaide, South Australia City of Adelaide Full time

    Job Description - Service Desk Officer Service Desk Officer-(2400572)A unique team creating an extraordinary CityA switched on role with flexibilityFull time, fixed term role until May 2025.About the OpportunityAs part of the Information Management Program the Service Desk Officer's primary purpose is to provide ongoing customer support by investigating,...

  • Service Desk Officer

    2 weeks ago

    Adelaide, South Australia City Of Adelaide Full time

    Job Description - Service Desk Officer Service Desk Officer A unique team creating an extraordinary CityA switched on role with flexibilityFull time, fixed term role until May 2025.About the OpportunityAs part of the Information Management Program the Service Desk Officer's primary purpose is to provide ongoing customer support by investigating, resolving,...

  • Service Desk Manager

    2 months ago

    Adelaide CBD, Australia Department for Treasury and Finance Full time

    Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points. **About the Department for Treasury and Finance** The Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia Skycity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated Service Desk Analyst to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you So, what does this opportunity look like? As a Service Desk Analyst, you'll provide support for incident resolution and requests reported to...

  • Service Desk Analyst

    1 week ago

    Adelaide, Australia Hudson Full time

    Large well established tertiary organisation ContractJob Opportunity: Experienced Service Desk Analyst We are seeking a skilled and dedicated Service Desk Analyst to join our team, providing crucial support during our peak teaching and student recruitment periods. Role Overview: As a Service Desk Analyst, you will collaborate with subject matter experts,...

  • Service Desk

    3 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    6 months Contract opportunity for a Service Desk Officer **Your new company** 6 months Contract opportunity for a Service Desk Officer based in the Adelaide CBD. This is a leading organisation where they focus on providing a positive impact on the society. **Your new role** You will be responsible for providing excellent L1 Support to their clients both...

  • Service Desk

    2 weeks ago

    Adelaide city centre, South Australia Datacom Full time

    Build the foundations for a bright future in TechDatacom's Service Desk Agents are the first point of call for our clients. Each day will bring new opportunity to problem solve, ideate and collaborateThe roleWe'll provide all of the training you need to thrive in this role. No experience or background in Tech is requiredAs a Service Desk agent, you'll build...