Service Desk Team Lead

2 weeks ago

Adelaide Region SA, Australia Uniting Communities Full time

**Uniting Communities** are seeking an experienced **Service Desk Team Lead** to join the ICT team This role is responsible for supervising the operation of the IT Service Desk to ensure issues are documented, triaged, escalated, and rectified according to set and agreed measures. This role will provide leadership and guidance to the service desk team, liaise tightly with the systems teams, and drive a culture of continual process improvement within the service desk team and the wider IT teams.

**About you**
- You will bring the following to this position._
- Significant experience in a help desk role
- Ability to identify, document and implement solutions.
- Excellent relationship management skills
- Understanding of cyber processes and policies
- Ability to deliver outstanding internal customer outcomes.

**Responsibilities and Duties**
- Leading incidents and requests to resolution
- Providing and developing communication to customers
- Develop service desk processes, standards and workflows.
- Provide regular reports on the function and performance of the service desk
- Support and supervise the activities and performance of team members

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Benefits**
- In addition to your salary you can potentially package up to **$15,900** per year pre-tax and additionally a **$2,650** Meals and Entertainment card.
- To see how this could potentially benefit your take home pay, visit our salary packaging provider, **Access Pay**:

- Paid Maternity Leave
- Early Intervention Physio Program
- Discounted Private Health Insurance

**Your Application**

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

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