Administration Support

5 days ago

Cremorne, Australia AGL Energy Full time

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role


An exciting 12-month secondment opportunity has become available in the Customer Operations team as their Administration Support. The primary purpose of this role is to support the Customer Operations teams through the effective delivery of administration support, mailbox management, reporting, data analysis, and associated process improvement initiatives. This role is responsible for the management of administrative tasks that support daily business operating requirements.

About you’ll be doing:

  • Manage key administrative functions to support Customer Operations

  • Optimise and deliver scanning and printing workflows

  • Manage digital mailboxes to ensure work is correctly allocated, responded to or archived appropriately

  • Engage key stakeholders to keep them abreast of progress updates, delays, alerts, information which may impact day to day operations and working to support stakeholder needs such as campaigns and lodging tickets.

  • Identify and implement continuous improvement opportunities with cost, FTE, customer, or efficiency benefits

  • Identify opportunities for process automation or efficiency gains within own role or administrative tasks

What you’ll bring:

  • Business Reporting

  • Data analysis

  • Identifying continuous process improvement opportunities

  • Accuracy and attention to detail, with high quality written and verbal communication skills

  • Organisation and time management

  • Self-leadership

  • Resilience

  • Problem solving skills

If you are interested in this role, please submit your application by Monday 8th July 2024.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Location:

Docklands VIC 3008

Job Family Group:

Administration - Support - Service

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