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Customer Insights Research Manager

2 months ago

Sydney, Australia Talenza Full time

Customer Insights Research Manager - NSW Government
Location: Parramatta, Sydney, with great WFH flexibility
Rate: $900 - $1050 per day + Super
Contract Length: Till June 30th 2025
Note: Must have 7yrs+ experience in customer research & insights, along with stakeholder relationships in the Government/Public Sector.

We are currently seeking an experienced Customer Insights Research Manager for our NSW Government client who will be responsible for designing and managing significant market research projects end-to-end. This includes consulting on and defining scope, determining methods, coordinating delivery, and communicating results.

You will also have a proven ability to manage significant multi-stakeholder projects, including managing stakeholder relationships.

Preferable to have experience in Government or Public Sector.

Keys to Role:
Roles will suit an experienced Customer Insights Research Manager -

  • 7+ years experience in a customer research or insights focused role
  • Strong experience in customised market research, attitudes and behaviour change research, programs, techniques, and tools
  • Strong experience in quantitative market research is essential
  • Experience in qualitative research is beneficial

Responsibilities:

  • Lead the design, set up, and delivery of a significant, customised market research project, working with both internal and external stakeholders across NSW Government.
  • Lead end-to-end delivery of the project – including advising the executive on the engagement of a quantitative market research provider, consulting stakeholders and running workshops to articulate outcomes required and define scope, overseeing research and questionnaire design, and overseeing the vendor’s data analysis, insights development, and reporting to ensure it meets business needs.
  • Lead the development of insights reports and presentations to internal and external stakeholders - leveraging a variety of data sets (including both the major survey that you will oversee and other relevant data) to tell a story, deliver clear insights and concrete recommendations.
  • Apply best practice project management principles to ensure efficient and effective use of project resources to deliver within established timeframes.
  • Oversee all aspects of the project - set deadlines, assign responsibilities, and monitor and summarise progress of project.

Essential Experience:

  • 7+ years’ experience working in agency or client-side in a customer research or insights focused role
  • Experience in customised market research, attitudes and behaviour change research, programs, techniques, and tools
  • Strong experience in quantitative market research is essential, while experience in qualitative research is beneficial
  • Experience in designing and managing significant market research projects end-to-end, including consulting on and defining scope, determining methods, coordinating delivery, and communicating results
  • Proven ability to manage significant multi-stakeholder projects, including managing stakeholder relationships.