Research and Insights Manager

7 months ago

Sydney, Australia ELMO Software Limited Full time

**Introduction**:
Who we are
ELMO Software is the pre-eminent provider of Cloud HR, payroll and expense management solutions in Australia, New Zealand and the United Kingdom.
More than 3,000 customers benefit from automating fragmented HR processes with an all in one platform that manages the employee lifecycle from “hire-to-retire”.
With more than $100 million in annualised recurring revenue (ARR), ELMO is one of the largest and fastest growing cloud-software businesses in the region.

Life & Culture...
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and let you shine.

**Our values**:

- Obsess over customers - Everything we do is designed to positively impact our customers
- Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
- Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
- Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

**Description**:
**About the Opportunity**:
The Research and Insights Manager will lead our efforts in delivering high-value data-driven insights that resonate with our ideal customer, identifying trends through both external research and internal product usage.
Their expert research and data interpretation will provide the foundation for thought-leadership content that informs and engages our customers through a variety of channels. Their work will help to pinpoint industry trends, customer needs and competitor analysis to better align ELMO’s marketing efforts with our customers’ challenges. They will act as an evangelist for the ELMO brand by presenting the latest thought-leadership topics at industry events, roundtables, webinars, podcasts and customer advisory sessions. They will also source external influencers from the HR community to elevate ELMO’s brand awareness and reach.

This role will also be a key bridge between marketing and customer-facing teams in understanding customer needs and translating those needs through the lens of ELMO’s purpose and brand positioning. They will develop a program to interpret trends from ELMO’s own product usage, delivering value-adding insight back to the customer.

**Responsibilities**:

- Develop ELMO’s thought leadership strategy and and drive its implementation
- Lead the effort to gather, analyse, and interpret ELMO-commissioned or proprietary data - including the quarterly Employee Sentiment Index and annual HR Industry Research
- Design and develop a Customer Insight gathering program to analyse product usage and interpret trends
- Design, host, and manage webinars and podcasts that inform, educate, and generate demand for our current and prospective clients
- Establish and maintain metrics dashboards to track and report on performance.
- Drive thought leadership efforts and serve as a brand evangelist, promoting ELMO's brand through industry-leading insight
- Identify opportunities to deliver industry-specific insights to key verticals, inline with sales strategy
- Collaborate effectively with various departments to ensure information is shared across the organisation, equipping sales and customer experience teams with relevant insights
- Present findings to key stakeholders, influencing the marketing strategy with data-backed insights.
- Stay abreast of recent trends and developments in the HR industry, ensuring the company maintains a competitive edge when it comes to delivering empowering and thought-provoking content for our stakeholders.

**Skills and Experiences**:
**Qualifications**:

- Bachelor's degree in Marketing, Communications, Journalism or a related field.
- Proven experience in a similar role, preferably within B2B SaaS technology and/or the HR industry.
- Strong grasp of storytelling, data analysis, market research tools, and methodologies.
- Exceptional communication skills with the ability to host engaging webinars and podcasts.
- Ability to present complex data in an understandable, compelling manner.
- Excellent organisational and time-management skills.

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2013 Certified security policies and practices.

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