L2 Customer Support Engineer

5 months ago

Sydney, Australia Earnix Full time

We are looking for an L2 Support Engineer to join our Customer Support team. The position requires acting as the technical focal point for customers, investigating and analyzing complex customer scenarios and providing innovative solutions for their needs. The role may include other responsibilities such as team’s knowledge management, KPI analysis, amongst others.


What you’ll do:

Have end-to-end responsibility for solving L2 cases under defined SLAs

In-depth analysis of field raised issues, providing temporary workarounds while working with L3, DevOps, R&D and Product on permanent solutions and fixes

Proactively identify critical points of failure, raise flags & escalate issues that are of urgent nature

Responsible for knowledge management, training content and playbooks for all Support Tiers

Work closely with Professional Services experts and Customer Success Managers to prioritize issues, communicate status, and oversee end-to-end resolution

Participate in the team’s on-call rotation 



Position Intro:

Join our Earnix team in a leading fintech growth company serving the insurance and banking industries. Our Customer Support group is looking for a talented team player to join and help us with our market-leading products.


You’ll do it using: 

2+ years of experience as a Tier 2 engineer in SaaS organizations in a B2B customer service/support setting – A must

1-2 solid years of experience with AWS, Google Cloud or Azure work experience/certification - A must 

Outstanding interpersonal skills with a service-oriented approach

Excellent problem-solving skills with a desire to learn and take on responsibility

Detailed-oriented, motivated self-learner and amazing team player

Exposure to and experience with Linux, Windows, container engines, Bash, and Python

Experience with JBoss, PostgreSQL, Containers and Java - an advantage

Advanced understanding of networking – an advantage

Ability to work in a fast-paced and dynamic environment


You’ll excel by: 

Excellent communication skills -with customers and colleagues alike

Collaborating closely with colleagues across all company departments.

Can do approach.

Being resourceful and creative.


You’ll love it because:

This is an incredibly impactful role in the organization.

You will have the opportunity to work in a successful, fast-moving, mission-driven company.

You will have autonomy and growth opportunities.

You will collaborate with other creative and enthusiastic team members.

Earnix has competitive benefits with an all-for-one mentality.

  • IT L2 Desktop Technician

    6 months ago

    Sydney, Australia Vow Full time

    **About us**: Vow is a food company - a very different one. We’re creating real meat products from animal cells instead of the animal itself. We’re bringing together cutting edge innovations in science, engineering, culinary and design to make sustainable food that’s both irresistible and available to billions of people worldwide. **The Role**: We...

  • Application Support Consultant

    6 months ago

    Sydney, Australia The Recruitment Company Full time

    **The Opportunity** With enterprise clients on board and more looking to sign up, business is booming for this successful Software Company. Due to continued growth, a new opportunity has been created for a talented L2/L3 Support Engineer. This role will see you work in a friendly and passionate team working on providing support to customers, troubleshooting...

  • L2 Cloud Support Engineer

    2 months ago

    Sydney, Australia Allura Partners Full time

    Level 2 Cloud Support Engineer Salary - 90-95k + Super WFH/Hybrid Sydney Level 2 Cloud Support Engineer Salary - 90-95k + Super WFH/Hybrid SydneySeeking a Cloud Support Engineer with at least 2 years of Level 2 support experience to join our growing Cloud Operations Team. This business is a growing MSP which looks to develop and promote from...

  • L2 / L3 Application Production Support

    6 months ago

    Sydney, Australia Hashmap Full time

    **Req ID**:249764 We are currently seeking a L2 / L3 Application Production Support to join our team in Sydney, New South Wales (AU-NSW), Australia (AU). JD: **Required Skill Sets**: - Application Development and Application Support using J2EE Technologies and ETL Tools - Technologies : J2EE, Servlets, JDBC - Programming :HTML, XML, Bootstrap, Java -...

  • L2 / L3 Application Production Support

    6 months ago

    Sydney, Australia NTT DATA Full time

    **Req ID**: 249764 We are currently seeking a L2 / L3 Application Production Support to join our team in Sydney, New South Wales (AU-NSW), Australia (AU). JD: **Required Skill Sets**: - Application Development and Application Support using J2EE Technologies and ETL Tools - Technologies : J2EE, Servlets, JDBC - Programming :HTML, XML, Bootstrap, Java -...

  • Senior Software Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Wipro Full time

    Job OverviewWipro is seeking a Senior Software Engineer with expertise in network solutions to join our team.Compensation and BenefitsWe offer a competitive salary range of $120,000 - $180,000 per annum, based on location and experience. Additional benefits include health insurance, retirement plan, and paid time off.Job DescriptionWe are looking for a...

  • Application Support Specialist

    6 months ago

    Sydney, Australia The Bridge Search Pty Ltd Full time

    Are you a problem solver with a fervor for engineering? We present an exciting opportunity to join an exceptional eCommerce company that is pioneering innovative solutions for complex, high-volume software challenges. This position is ideal for an aspiring L1 support engineer ready to take the next step, or an experienced L2 professional seeking a new...

  • Network Systems Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Role OverviewArista Networks seeks a highly skilled Network Systems Engineer to join our Sales Engineering team. As a key member of this team, you will work closely with industry experts and technical leaders to deliver solutions that meet the needs of our clients.The ideal candidate will have a strong background in L2/L3 networking design and...

  • Network Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Arista Networks Full time

    About This RoleWe're seeking a highly skilled Network Systems Engineer to join our Sales Engineering team at Arista Networks. As a key member of our team, you will play a pivotal role in driving the success of our partners and customers by providing expert technical guidance and support.Key ResponsibilitiesDevelop and maintain strong relationships with our...

  • L2 Support Engineer

    1 month ago

    Sydney, Australia Cuscal Full time

    Job DescriptionWhat is this role about? The Support Engineer will, ensuring the availability, performance, and maintenance of mission critical systems. As a member of our DevOps Engineering team, you’ll be responsible for: Taking ownership of the operational lifecycle, including incident, change, and problem management.  Proactively monitor systems,...

  • Customer Support Specialist to Payment Methods

    2 months ago

    Sydney, Australia Worldline Full time

    **The Opportunity** The Customer Support Specialist to Payment Methods will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed...

  • L2 Support Engineer

    1 month ago

    Sydney, Australia Cuscal Limited Full time

    Company DescriptionBe the inventor and enabler of our business! At Cuscal, our tech team are the hands and heart for what we do best. They’re the inventors, the creators, the enablers of our business. They turn ideas into reality. They test. They refine. They perfect. Job DescriptionWhat is this role about? The Support Engineer will, ensuring the...

  • Designated Support Engineer

    3 months ago

    Sydney, Australia NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.DSE Engineer Job DescriptionDSE – Dedicated Support...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Earnix Full time

    We are seeking a skilled and experienced L2 Support Engineer to join our Customer Support team at Earnix. As a key member of our team, you will be responsible for acting as the technical focal point for customers, investigating and analyzing complex customer scenarios, and providing innovative solutions to meet their needs.Key Responsibilities:•...

  • Desktop Support Officer

    6 months ago

    Sydney, Australia Talent International Full time

    australia sydney contract au$400 - au$480 per day**Desktop Support (L1/L2 Support)** **6 months contract** **Greystanes (4 days onsite)** **$480 p/day+ Super** *** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘**Desktop Support’.** **Key Criteria** - The role will require...

  • Senior Signalling Engineer

    3 weeks ago

    Sydney, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Customer Support Engineer

    3 months ago

    Sydney, Australia Contentful Full time

    About the Opportunity Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related...

  • Senior Signalling Engineer

    2 weeks ago

    Sydney, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • IT Support Technician

    6 months ago

    Sydney, Australia Orchal Ltd Full time

    **EUC L1,L2,L3** Support Technicians are needed. **Job Type**: Freelance **Salary**: $30.00 per hour Expected hours: 4 per week Ability to commute/relocate: - Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

  • Network Systems Engineer

    2 months ago

    Sydney, Australia Artista Networks Full time

    Company DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a...