L2 Support Engineer

1 month ago

Sydney, Australia Cuscal Limited Full time

Company Description

Be the inventor and enabler of our business 

At Cuscal, our tech team are the hands and heart for what we do best. They’re the inventors, the creators, the enablers of our business. They turn ideas into reality. They test. They refine. They perfect. 

Job Description

What is this role about? 

The Support Engineer will, ensuring the availability, performance, and maintenance of mission critical systems. 

As a member of our DevOps Engineering team, you’ll be responsible for: 

  • Taking ownership of the operational lifecycle, including incident, change, and problem management.  

  • Proactively monitor systems, respond swiftly to incidents, and work to resolve underlying problems to prevent future occurrences, ensuring minimal service disruption and maximum uptime. 

  • Providing 24 x 7 rostered on-call support where required by management. 

  • Providing expertise and input into operational design and process. 

  • Ensuring appropriate user access and service requests actioned to agreed standards. 

  • Maintaining and update documentation related to configuration, processes, and best practices.  

  • Contributing to the organisation’s mission of delivering resilient, high-performing technology services to its customers, while embracing the DevOps philosophy of continuous improvement and agility. 

Qualifications

What can you bring? 

  • Experience supporting NCR Authentic Switch or alternative transaction switching. 

  • Well versed with ISO8583 Standard 

  • Minimum of 3 years of experience as a Support Engineer or in a similar role. 

  • Experience operating within the ITIL framework.  

  • Proficiency in at least one programming/scripting language (e.g., Java, C#, Python, Powershell, Bash) for process automation.  

  • Excellent analytical and problem-solving skills with attention to detail.  

  • Strong communication and collaboration skills.  

  • Ability to work independently and as part of a team in a fast-paced environment

Although not required, any experience in the following would be highly regarded:  

  • Strong understanding and knowledge of SSL/TLS certificate management 

  • Solid understanding of Agile methodologies and experience working in DevOps environments.  

  • Familiarity with financial systems, processes, and regulations.  

  • Experience with CI/CD tools and pipelines (e.g., Bamboo, BitBucket, GitHub).  

  • Understanding of performance and security principles  

  • Strong experience with AWS or other cloud platforms. 

  • Knowledge of working with codeless automation tools 

Additional Information

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.  

How do you Apply? 
 
Start here. Just click on the APPLY button. 

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.  

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