Customer Payments Specialist

4 weeks ago

Richmond, Australia REA Group Full time

Develop your career at REA

Permanent Opportunity

Know someone who would be great for this role and want to land yourself a $2,000 referral bonus? Check out our Employee Referral Program and use the Refer button to submit their details.

You’re here because you’re interested in taking the next step in your career. Your team knows you are great, but this team might not know you so well. This role reports to Mary Petreski - Head of Customer Payments – it wouldn’t hurt to reach out to them for a chat to learn more about the position Prior to applying, please speak with your current manager – it’s crucial they are aware of your interest in another role.

Which team is this in

Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.

Be a part of our high performing Customer Payments team, where you will be responsible for guiding our customers through the payments and debt recovery process.

Day to day of the job

  • Supporting our customers to effectively resolve and negotiate payments, deadlines or payment plans in a high volume, fast paced environment.

  • Monitoring queues, interpreting reports making data driven decisions to maintain collection activity and manage daily workload.

  • Proactively managing a high volume of both inbound and outbound collection calls.

  • Assessing customer files and administering collection solutions.

  • Ability to review and understand collection files quickly to support customer requirements during calls.

  • Ensuring that all customer data is up to date and industry compliance standards and industry requirements are met.

  • Developing a deep knowledge and understanding of our products and technology.

  • Collaborate with internal teams to identify any issues and escalate to the appropriate channels.

Who we’re looking for 

  • 1-2 years’ experience in a similar support role managing queues, with inbound and outbound emails and calls.

  • 1-2 years' collections experience, ideally in a B2C role.

  • You are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.

  • You are task focused, people first-person and passionate about providing an exceptional customer experience.

  • Proven strong organisational and time management abilities with excellent verbal and written communication skills.

  • Proficient and comfortable with technology.

  • Demonstrated natural sense of urgency with excellent attention to detail.

  • You are comfortable with ambiguity.

  • You love working as part of a team and will actively seek the feedback of others to learn and develop.

Some of these things might push you out of your comfort zone or you might be looking at this thinking you can absolutely flourish in this role… Whatever you think, we think you should throw your hat in the ring

Reach out to Morgan Thorndyke if you need any help.

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