Customer Service Representative

6 days ago


Richmond, Australia InComm Payments Full time

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

About This Opportunity:
As a Customer Service Rep, you will be responsible for providing assistance to customers in regard to how to use their cards and adding cards to the required App and wallet. Your primary responsibilities will include troubleshooting technical issues, resolving card integration problems, and delivering exceptional customer support to ensure smooth and efficient management of physical and digital cards within our platform. You will collaborate closely with cross-functional teams, such as product managers and developers, to identify and drive system enhancements to our card integration processes based on customer trends and feedback.

Rotating Roster Schedule: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Rotating Roster Schedule**: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Responsibilities**:

- providing card balance checks, providing support to add digital cards to mobile wallet
- providing information on how and where to use both physical and digital cards
- assisting with replacement cards if any issues arise with card use
- Provide customer service in a timely and friendly manner ensuring that information is communicated clearly
- Update and maintain accurate information in the customer service database
- Keep up to date with company processes and product knowledge
- Liaise with inbound sales team on new business opportunities
- Report back to the management team on any Customer Service enquiry trends

Qualifications:

- Must be able to sit for an 8-hour shift while talking to customers through a headset.
- Must be available to work a schedule that rotates Monday to Saturday from 8:30am - 6:00pm including the rotation of Public Holidays
- Strong verbal and written communication skills are critical.
- Basic knowledge of MS Office, Internet, Windows and typing skills are required
- Experience in retail, customer service, or call center is a plus but not required
- Excellent work ethic - punctual, hardworking and professional
- Successful completion of a criminal background and consumer credit check is required

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier 2



  • Richmond, Australia 1receipt® Full time

    1receipt is thrilled to announce its participation in an upcoming retail exhibition, and we are seeking two passionate and dynamic individuals to join us as Exhibition Representatives. As representatives of 1receipt, you will play a crucial role in showcasing our company, engaging with visitors, and creating lasting impressions at the...


  • Richmond, Australia 1receipt® Full time

    1receipt is thrilled to announce its participation in an upcoming retail exhibition, and we are seeking two passionate and dynamic individuals to join us as Exhibition Representatives. As representatives of 1receipt, you will play a crucial role in showcasing our company, engaging with visitors, and creating lasting impressions at the...


  • Richmond, Australia SMAART Recruitment Full time

    SMAART Recruitment is excited to partner with one of Australia's most recognised photography brands specialising in photographic services to Schools, Dance, Early Learning, Sport and Events. For over 30 years they have built up a strong client base by consistently delivering quality photographs at an affordable price. Priding themselves on providing a high...


  • Richmond, Australia Page Personnel Full time

    Temp to Perm - Richmond Location **About Our Client**: Our client is a leading organisation that deals with designing and manufacturing carpet and resilient products to provide a foundation that supports people and their lives. They have a customer-centric approach to their business and their goal is to make a smarter impact for clients in what they do....


  • Richmond, Australia VOG Business Solutions Pty Ltd Full time

    **VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...


  • Richmond, Australia VOG Business Solutions Pty Ltd Full time

    **VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...


  • Richmond, Australia VOG Business Solutions Pty Ltd Full time

    **VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...


  • Richmond, Australia AIEAK Full time

    We are looking for an enthusiastic and motivated Sales Representative to join our team. This is a wonderful opportunity for the right person to build a successful sales career by driving effective customer partnerships and business development. - Responsibilities: _ Prospect and evaluate leads, identify customer needs, and generate sales activities to meet...


  • Richmond, Australia BP Australia Full time

    bp Marsden Park Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a Customer Service Representative, you build the energy and excitement in our bp-owned...


  • Richmond, Australia Wall Street Full time

    Join an industry leader and a growing company - Expert in customer service? This is the role for you - Beautiful Richmond Showroom **Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior...


  • Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Are you looking for an opportunity to launch your career in pharmaceutical sales? Look no further! Our new and exciting Customer Experience Team is seeking a sales superstar to help us develop our business in the pharmaceutical industry. With a killer training program and opportunities for professional development and advancement, this is your chance to...


  • Richmond, Australia Surge Direct Full time

    **Looking to break into a new role that is both fulfilling and rewarding? Opportunity awaits for skilled face-to-face customer service team members.** **Summary: With energy prices the highest they have ever been in VIC, The Gov’t is giving all Victorian households a FREE energy monitoring device (normally worth $120). We need customer service agents to...


  • Richmond, Australia Randstad Full time

    The OpportunityMy client is currently seeking experienced Inbound Customer Service Representatives to join their team on Bourke St, Melbourne/Burley St Richmond due to experiencing growth during peak times. Please note: The business will be relocating to Burley Street Richmond as of the 31st of July. Therefore some training will be required in Bourke St...

  • Customer Sales

    2 months ago


    Richmond, Australia Repco Full time

    Iconic brand with over 400 stores across Australasia Passionate and caring team with a customer-centric culture Part of Genuine Parts Company, the global leader in automotive parts and accessories Driven by Passion for 100 Years Repco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the...

  • Customer Sales

    1 week ago


    Richmond, Australia Repco Full time

    Iconic brand with over 400 stores across Australasia Passionate and caring team with a customer-centric culture Part of Genuine Parts Company, the global leader in automotive parts and accessories Driven by Passion for 100 Years Repco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the...


  • Richmond, Australia Arrow Speed Controls Ltd. Full time

    We are seeking a dedicated and empathetic Customer Service Representative (CSR) to join our dynamic team. As a CSR you will play a key role in ensuring our customers receive exceptional service and strive to resolve issues promptly and professionally. **What you will be doing**: - Understand and address customer needs, inquiries, and concerns in a...

  • Sales Representative

    2 weeks ago


    Richmond, Australia Community Collective Australia Full time

    Are you a dynamic and results-driven sales professional ready to take your career to new heights? We have an exciting opportunity that will ignite your passion for sales! Join our high-performing team and become a driving force in our sales success. We are currently seeking confident individuals for our sales representative role that offers: - **Lucrative...


  • Richmond, Australia Access4 Full time

    **About Access4**: Access4 is a wholesale UCaaS (Unified Communications as a Service) scale-up technology company. Founded in 2016, Access4 began as the vision to bring telecommunications and collaboration software to the Managed Service Provider (MSP) market through an automated, singular platform to sell, provision and invoice customers. Today, our SASBOSS...

  • Customer Sales

    2 months ago


    Richmond, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Customer Sales

    2 months ago


    Richmond, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...