Customer Service Manager – International Freight Forwarding

4 weeks ago


Melbourne, Australia PATH4 Group Full time
Stable and supportive international freight forwarding company. Strong history within freight forwarding required Pivotal role, leading a knowledgeable customer service team.

Join a global leader in freight forwarding, delivering end-to-end supply chain solutions across diverse industries. Their commitment to innovation, client satisfaction, and operational excellence has positioned them as a market leader in the Australian logistics landscape.

This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance.

The Role

As the Customer Service Manager, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity. This is an opportunity to showcase your leadership skills and make a tangible impact by shaping team performance and client satisfaction.

As Customer Service Manager, you will-

  • Oversee client onboarding, SOP compliance, and resolve escalations.
  • Drive team productivity, process improvements, and profitability.
  • Recruit, develop, and motivate a high-performing customer service team.
  • Build strong relationships with internal teams and key stakeholders.

About You

Youre a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.

Key Requirements

  • Proven experience leading or supervising customer service teams in international logistics or freight forwarding
  • Exceptional interpersonal and leadership skills
  • Strong commercial acumen and client management skills.
  • Success in KPI-driven environments and process optimization.
  • CargoWise experience highly regarded.
  • Full Australian working rights

Whats on Offer

  • Competitive salary package.
  • Flexible hybrid work arrangements.
  • Supportive team environment with career growth opportunities.

Location

Tullamarine, Melbourne

Ready to make an impact? Apply now and lead a team at the forefront of supply chain excellence

Contact

PATH4 Group has a variety of vacancies across Freight Forwarding, Customs and Logistics.

Click this link to view www.path4group.com/jobs

#SCR-caroline-cousins


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