Eligibility Administration Officer
4 weeks ago
Eligibility Administration Officer – Personal Injury | Melbourne | 5-month Contract
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The role
The primary purpose of this role is to provide timely and accurate administration of Eligibility processes which include the organising and collating of IME appointments, Circumstance report investigations and request of treating health practitioner reports.
You'll be responsible for
- Coordinating a variety of administrative tasks, including Receipt of claim Calls, Provisional Payments and communication between injured workers and medical professionals
- Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system
- Providing administration assistance to the Eligibility Officers as required
- Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service
About you
- Excellent administration skills, with high attention to detail
- Strong written and verbal communication skills with the confidence to speak with customers over the phone (as required) and by email
- Highly accurate Data entry, time management and organisational skills
- Strong knowledge of MS Word/Excel and the ability to learn new software systems
- Ability to work at a fast pace and adapt to changing business needs
- Ability to work in a team environment
What's on offer?
- Access to on-demand lifelong learning to take control of your career development.
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees.
- We value integrity, discretion and doing what’s right for the customer over KPIs and strict process
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsit
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
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