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CRM Specialist

4 weeks ago

Brisbane, Australia National Storage Full time

Work For an ASX Listed Company

Strong Business Growth Agenda and Trajectory

Brisbane CBD Location

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to attract and retain more great people to join our Marketing Team based in our Brisbane CBD Head Office.  

The Role:

The CRM Specialist will report to the General Manager – Marketing & Growth and will be responsible for managing technical roadblocks with IT department and agencies, reporting and analysis of automated and ad hoc campaigns , conducting testing to identify and refine customer behaviour, and evaluating ongoing campaigns for ROI, traffic, and other key metrics.

We are seeking a highly organised and detail-oriented CRM Specialist to manage and deploy HubSpot projects in line with Marketing and Growth strategies.

This person will work closely with internal teams and external agencies to identify new opportunities within the platform to increase efficiency and revenue. They will also involve collecting and contributing customer behaviour data to assist in the refinement of targeted audiences' profiles.

Key Responsibilities Include:

  • Manage and deploy HubSpot projects in line with Marketing and Growth strategies
  • Liaise with internal teams to identify new opportunities within the platform to increase efficiency and revenue across the business
  • Collect and contribute customer behaviour data to assist in the refinement of targeted audiences' profiles
  • Manage technical roadblocks with IT department and agencies
  • Reporting and analysis of automated and ad hoc campaigns

Benefits of Working with Us:

  • Permanent role with an industry leader and ASX 200 listed company
  • Work life balance with 1 day working from home
  • Structured training with a continued focus on development
  • Company Paid Parental Leave – 16 weeks for eligible employees
  • Discounts on a range of storage services including units and merchandise
  • Unique wine offers and discounts through our subsidiary company Wine Ark
  • 24-hour wellbeing support for you and your family through our Sonder partnership
  • Reimbursements for approved wellbeing services under our WellNS Wallet Program

About You:

  • Bachelor’s Degree in Marketing or a related field (desired)
  • Proven experience in CRM management, preferably in HubSpot
  • Strong analytical skills with the ability to collect, analyse, and interpret complex data
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • Excellent communication and interpersonal skills with the ability to work collaboratively with internal teams and external agencies
  • Attention to detail and a high level of accuracy
  • Ability to work in a fast-paced environment and meet tight deadlines

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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