CRM & Automation Manager

1 month ago

Brisbane, Australia Agora Full time

About Us :

Agora is a growth and performance agency with teams in Brisbane and Auckland, and clients across Australia, New Zealand, Asia, and the UK. We help our clients solve their business growth challenges, by supporting them across sales, marketing, and customer service. This means we get to have a meaningful impact at various levels of our clients’ businesses and truly operate with their teams as a trusted partner.

Our culture is very important to us, and we make it a priority to live by our values and foster a respectful and highly engaging work environment for everyone. We are looking for people who have a “there’s always a way” mindset and who are dedicated to consistently delivering real value to clients in everything they do.

About You :

Bachelors degree in marketing or a related field

Position Summary :

As a CRM & Automation Specialist, you deliver high quality CRM implementation and optimisation services to our clients, helping our clients to get the most value out of their CRM platform and deliver better experiences for their customers and employees.

You are responsible for providing CRM implementation, optimisation and support services for our clients. You draw on your experience and in-depth knowledge of HubSpot and other popular CRM systems, to guide clients through the implementation of their CRM solution. Your well rounded understanding of business, sales process and CRM best practice ensures that clients get the most out of their CRM platform.

You diligently manage HubSpot/CRM projects, ensuring they are delivered on time and on budget, and to ensure the client's goals and expectations are achieved.

You are constantly looking for new opportunities for your clients, and bringing to the table recommendations and ideas that lead to increased value and revenue across your client portfolio. You play an active role in the sales process for CRM/HubSpot leads and opportunities, assisting the sales representative/s throughout the discovery and pitching stages.

Key Requirements :

  • You have proven experience implementing CRM systems.
  • Experience working with HubSpot is highly regarded.
  • You have experience gathering and interpreting requirements to inform project scope and inform implementation. 
  • You have experience managing projects and working to specific outcomes and deadlines.

Job Responsibility :

HubSpot / CRM Implementation and Optimisation 

  • Facilitate productive client workshops to gather requirements, set clear objectives, and plan for delivery of agreed scope 
  • Deliver on the technical setup and implementation of the CRM solution for clients
  • Coordinate the implementation of custom integrations
  • Assist clients with CRM data management, ensuring that all the required data is being properly stored within their CRM system
  • Train clients and ensure adequate documentation of key processes within the client's CRM

Project Management

  • Regular client communication and collaboration
  • Allocating tasks with clear time budgets to team members
  • Clearly understanding and communicating the scope and ensuring out of scope work is managed appropriately
  • Actively monitoring time spent vs time allocated
  • Identifying and acting upon opportunities for new and further engagements

Partnerships and Sales Support

  • Liaise with platform tech partners across sales, client performance, and platform updates and training.
  • Participating in discovery conversations and requirement gathering for new CRM leads
  • Reviewing leads' existing CRM setup and related technologies as applicable
  • Helping sales reps to scope CRM services and solutions for leads and providing estimates
  • Helping create service proposals
  • Participating in sales pitches and presentations

Living by our values

  • Prioritise delivering exceptional experiences and building professional relationships with our clients, partners and colleagues
  • Take ownership of everything you do and always act in the best interests of everyone involved, acting with honesty, fairness, and respect for everyone you work with
  • Demonstrate resilience and overcome any obstacles, to seek out the best solutions and deliver exceptional outcomes
  • Take time to understand clients' goals and requirements, and tailor solutions to them to provide true, tangible value.

Job Functions :

Marketing managers

Job Benefits :

At Agora, we believe in equal opportunities through honesty and transparency. We provide clearly outlined career pathways and transparency around progression and salary opportunities across the company. You will have the opportunity to work with your manager on setting your personal career goals, and be supported and mentored towards achieving these goals with clear visibility over how you can get there. This is backed up with a professional development budget to help you towards your goals.

As has become the norm these days, we offer all of our staff a flexible working environment, with flexible start and finish times and working from home options, meaning you can make it to that appointment that's only open during business hours – even if it's just a haircut

Ultimately, the biggest 'perk' isn't the free coffee, breakfast, and fruit every week, or getting to work in a dog friendly office (although we do love these things) - it is that you get to work with incredible people who genuinely care about one another. At all levels of the business we look out for one another and support one another in any way we can. It is truly special.

Selling Point :

A unique role with a lot of growth opportunity

Contact :

Sahlia Painter

  • Marketing Automation and CRM Specialist

    2 months ago

    Brisbane, Australia Scout Talent HQ Full time

    **Join a leading Talent Acquisition and Recruitment Technology oganisation, based in Brisbane, QLD**: - **Be rewarded with a competitive remuneration package plus other benefits**: - **Take ownership in enhancing Scout Talent's cutting-edge customer engagement initiatives** **About Us**: We help organisations to hire the best talent, with a combination of...

  • Marketing Automation and CRM Specialist

    1 week ago

    Brisbane, Queensland, Australia Scout Talent HQ Full time

    Join a leading Talent Acquisition and Recruitment Technology oganisation, based in Brisbane, QLD:Be rewarded with a competitive remuneration package plus other benefits:- Take ownership in enhancing Scout Talent's cutting-edge customer engagement initiativesAbout Us:We help organisations to hire the best talent, with a combination of top rated talent tech,...

  • Campaign and Customer Automation Manager

    4 weeks ago

    Brisbane, Australia Hudson Australia Full time

    Are you a Campaign & Customer Automation Manager with at least 3 years' experience who excels at supporting a business in driving Marketing Automation activities in marketing and campaign delivery? This is your chance to work at a high-profile company with cutting edge analytics in a high performing team. The role will work with key stakeholders to...

  • Marketing and Campaign Automation Manager

    4 weeks ago

    Brisbane, Australia Synergy Placements Pty Ltd Full time

    Location: Brisbane, Sydney or Melbourne! - Fantastic work/life balance - Be part of a company who supports their staff to the fullest **Could this be one of those rare moments to do the best work of your career?** Our client's story continues to evolve every day. They are Australia’s largest lottery company offering exciting games that deliver...

  • CRM Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Michael Hill Full time

    Senior CRM Specialist Join Michael Hill as a Senior CRM Specialist, and work within a team of direct marketing specialists to develop and deliver our customer lifecycle program, focusing on enhancing retention rates and maximizing lifetime value. More about the Opportunity:Drive strategy and execution of customer lifecycle programs aligned with business...

  • Marketing and Campaign Automation Manager

    2 weeks ago

    Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

    Location: Brisbane, Sydney or Melbourne Fantastic work/life balance Be part of a company who supports their staff to the fullestCould this be one of those rare moments to do the best work of your career?Our client's story continues to evolve every day. They are Australia's largest lottery company offering exciting games that deliver life-changing wins to...

  • CRM Manager

    4 weeks ago

    Brisbane, Australia Culture Kings Full time

    **World famous for Streetwear** Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100+ leading street, sport, and fashion brands from around the globe, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings...

  • CRM Specialist

    5 days ago

    Brisbane, Australia National Storage Full time

    **Work For an ASX Listed Company** **Strong Business Growth Agenda and Trajectory** **Brisbane CBD Location** Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to...

  • CRM Specialist

    2 weeks ago

    Brisbane, Queensland, Australia National Storage Full time

    Work For an ASX Listed CompanyStrong Business Growth Agenda and TrajectoryBrisbane CBD LocationEstablished in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to attract and retain more...

  • Development Lead

    2 months ago

    Brisbane, Australia u&u Recruitment Partners Full time

    We are currently looking for a Development Lead (CRM) to work in a significant financial services organisation on a very exciting piece of work. This role will be pivotal in developing the Customer Relationship Management (CRM) and supporting and running the solution post program along with the ability to change / develop features as per future...

  • CRM and Customer Lifecycle Specialist

    3 weeks ago

    Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 650,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. This is not just another job opportunity; it's a chance to make your...

  • CRM Marketing Executive

    3 weeks ago

    Brisbane, Australia Minor Hotels Full time

    Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous...

  • CRM Campaign Executive

    3 weeks ago

    Brisbane, Australia Minor Hotels Full time

    Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous...

  • Sales Administrator

    2 months ago

    Brisbane, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sales Administrator

    2 weeks ago

    Brisbane, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • CRM Marketing Executive

    3 weeks ago

    Brisbane, Australia Minor Hotels Full time

    Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels is an international hotel owner, operator and investor, currently with a diverse...

  • Marketing Automation Specialist

    3 weeks ago

    Brisbane, Australia Mansell Taylor Consulting Pty Ltd Full time

    If you specialize in marketing automation / CRM management and are looking to secure your next contract role starting in Feb 2023 then we have a great opportunity for you! We are looking for a marketing specialist who enjoys working within the Tech industry with B2B experience to join a friendly and collaborative marketing team. Ideally, we are looking for...

  • CRM and Customer Lifecycle Specialist

    1 week ago

    Brisbane, Queensland, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 650,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.This is not just another job opportunity; it's a chance to make your mark...

  • Marketing Automation Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Would you like to work in a Global team for one of the Australia's largest retail businesses within the Corporate Marketing division?Do you enjoy true flexibility and having complete independence to make the role your own to suit your work/life balance? Who we are: The corporate travel division of Flight Centre Travel Group comprises of a diverse range of...

  • Marketing Automation Specialist

    2 weeks ago

    Brisbane, Queensland, Australia FCM Full time

    Would you like to work in a Global team for one of the Australia's largest retail businesses within the Corporate Marketing division? Do you enjoy true flexibility and having complete independence to make the role your own to suit your work/life balance? Who we are: The corporate travel division of Flight Centre Travel Group comprises of a diverse...