Senior Technical Services Specialist

1 month ago


Brisbane, Australia Hitachi Construction Machinery Full time

The Opportunity

Our Brisbane Branch has an opportunity for an enthusiastic and motivated Senior Technical Services Specialist to join our dynamic Fleet Management System (FMS) team . Working with the Operations Manager you will be responsible for the delivery and installation of products to customers and be a key player within our operations team, working with a multi-functional team of hardware and software support professionals.

The role

Provide high quality technical support to Wenco International Mining’s customers.  Work with a cross-function team of hardware and software support professionals to deploy and support Wenco’s suite of products Client Record/document management Project Management Assistance throughout new projects Plan and practice for system implementation and upgrade projects Perform implementation and upgrades Liaise & coordinate resources from mine sites/office

To be successful in this role you will have:

Tertiary degree in Electronics, Mechatronics, Computer Engineering or related IT discipline SQL experience – essential Proven skills of maintaining technology – Wenco technology would be advantageous Experience within the Mining industry with exposure to Machine Guidance systems The ability to install and support complex IT systems in the field Hands-on hardware and software system level troubleshooting An understanding of wireless and radio propagation principles Proven analytical and problem-solving abilities An ability to clearly communicate technical concepts Willing to learn new technologies and new ways of approaching projects Frequent travel to remote mine sites will be required

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.



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