Technical Specialist

1 week ago


Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

Competitive daily rate on offer:

  • 12month initial contract
  • Work in the heart of Brisbane
  • Hybrid work arrangement

Location:
Brisbane, Queensland - Australia

Work type:
Contract

Date Posted:1 March, 2024

Reference:
#16447

About the role.**:


Our client seeking an Application Technical Specialist to provide technical support and administration for a large range of diverse and complex Applications.


Key responsibilities.**:

  • Provide expert technical support for Applications ensuring timely incident and problem identification and resolution to the agreedstated levels of service.
  • Provide expert technical knowledge in the ongoing administration and optimisation of the organisation's Applications.
  • Assist the gathering, development, and maintenance of business requirement documentation.
  • Coordinate unit and business testing of various business system enhancements and upgrades.
  • Develop and maintain the operational procedures, policy and standards pertaining to the systems administration of Applications; ensuring all relevant information is exchanged and shared throughout the team where appropriate.
  • Maintain a highlevel technical understanding of Seqwater's Applications
  • Ensure working relationships between ICT and customer business units is maintained to identify, agree, and meet customer requirements for core services provided.
  • Monitor and report on vendor support and consultancies in relation to Application enhancements and incident resolution.
  • Perform tasks/projects as directed by the Supervisor, Technical Specialists (Applications), on time and within budget allocation.
  • Observe and comply with all Seqwater Occupational Health and Safety standards and practices, Quality Management System Procedures and Environmental Management system procedures.

Skills and experience.**:

  • Tertiary qualifications in an information technology discipline or associated business discipline and/or substantial experience commensurate with the duties and accountabilities of the position
  • ITIL certification is desirable.
  • Knowledge of the Information Technology Infrastructure Library (ITIL) framework and how it applies to the management of ICT services.
  • Experience supporting SQL server.
  • Proven ability to work with mínimal supervision, manage a heavy workload, and achieving results under pressure.
  • Strong communication and customer service skills with demonstrated ability to prioritise and manage competing demands, establish, and maintain working relationships with clients and peers and deliver to agreed service levels.

Contact details.**:

  • Please note that a National Police Check might be required as part of preemployment screening._


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