Program Manager, External Fulfilment

6 months ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
External Fulfilment (EF) team is seeking highly motivated Program Manager for launching and expanding EF fulfilment in Australia. The successful candidate will be responsible for supporting new EF program launches and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.

Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.
___________________________________

Our team operates out of our fabulous CBD office conveniently located near many transportation.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
- Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth
- Scope, develop and implement end to end technical/business solutions for new EF nodes
- Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs.
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
- Prioritize projects and software feature requests, evaluate and set stakeholder expectations
- Ensure for each integration that requirements and resources both internal / external are available to deliver success
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon’s teams
- Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes
- Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
- Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
- Willingness to travel to EF sites

BASIC QUALIFICATIONS

· Bachelor's degree; 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Experience problem solving, including the ability to recognize non-obvious patterns
· Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time

PREFERRED QUALIFICATIONS

Strong data analysis skills - Ability to produce, interpret and draw conclusions from data
· Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
· Business case decision-making, complex problem-solving capabilities and attention to detail
· Excellent communication skills with the ability to communicate and influence effectively at all levels
· Team player who can facilitate successful project work, operating to deadlines
· Proven track record of delivering projects within scope, time, budget and quality
· Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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