Customer Service Consultant

3 weeks ago


Heidelberg West, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

As a Optical Customer Service Consultant in our Heidelberg West location you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. 

You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions. 

Our ideal candidate will have:

Optical Knowledge

2 or more years’ experience in customer service, ideally within a call centre environment

Excellent interpersonal and communication (both written and verbal) skills

Strong computer literacy, including navigating ordering systems and tools

High attention to detail

About You

Interest in pursuing a career in the optical industry

Highly organised, and able to manage multiple tasks simultaneously

Reliable, punctual, proactive and enthusiastic

If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.



  • Heidelberg West, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Heidelberg West, Australia EssilorLuxottica Group Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...


  • Heidelberg West, Australia EssilorLuxottica Group Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...


  • Heidelberg West, Victoria, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...


  • Heidelberg West, Australia Essilor Full time

    Essilor is the world leader in the optical lens industry, partnering with optometry practices to provide the right lens for their patients. We have sites across Australia, and operate in over 70 countries globally! Optical Knowledge 2 or more years’ experience in customer service, ideally within a call centre environment Excellent interpersonal and...

  • Customer Service

    2 weeks ago


    Heidelberg West, Australia Sweet by Nature Full time

    **About the business and the role** Our team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market. **Job tasks and responsibilities** Due to recent restructure and growth, we currently have the position for **Customer Service** at...

  • Customer Service

    2 weeks ago


    Heidelberg West, Australia Sweet by Nature Full time

    **About the business and the role** Our team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market. **Job tasks and responsibilities** Due to recent restructure and growth, we currently have the position for **Customer Service Team...


  • West Perth, Australia Randstad Australia Full time

    Entry Level Role with Australia's second most attractive employer for 2024!Assist clients and external stakeholders with regards to business, farm and personal insurance enquiries and provide a high quality customer experience. This role has a strong focus on providing quality customer interactions and as such does not involve any calls-based KPI's.What's in...

  • Customer Service

    5 days ago


    Heidelberg West, Victoria, Australia Sweet by Nature Full time

    About the business and the roleOur team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market.Job tasks and responsibilitiesDue to recent restructure and growth, we currently have the position for Customer Service at our Heidelberg West...

  • Customer Service

    5 days ago


    Heidelberg West, Victoria, Australia Sweet by Nature Full time

    About the business and the roleOur team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market.Job tasks and responsibilitiesDue to recent restructure and growth, we currently have the position for Customer Service Team Member at our...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: - As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - In...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: Start your journey as the initial touchpoint for our valued customers at HMPS and Propac. We're searching for a dedicated Customer Service Representative who's eager to offer extraordinary service, resolve inquiries effectively, and delivering outstanding service to every customer interaction. Applications will be accepted until close of...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: Start your journey as the initial touchpoint for our valued customers at HMPS and Propac. We're searching for a dedicated Customer Service Representative who's eager to offer extraordinary service, resolve inquiries effectively, and delivering outstanding service to every customer interaction. Applications will be accepted until close of...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: - First point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - Responsible for providing customer service excellence and...


  • Heidelberg West, Victoria, Australia HMPS Full time

    Introduction: First point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fastpaced manufacturing environment Responsible for providing customer service excellence and contributing...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: We are currently seeking a Customer Service - Outbound specialist with exceptional customer service skills to join our customer service team in Heidelberg, Victoria. You will be primarily responsible for contacting our existing customers to book in service work, build rapport with customers, other team members and contractors. We are...


  • Heidelberg West, Victoria, Australia HMPS Full time

    Introduction:Start your journey as the initial touchpoint for our valued customers at HMPS and Propac.We're searching for a dedicated Customer Service Representative who's eager to offer extraordinary service, resolve inquiries effectively, and delivering outstanding service to every customer interaction.Applications will be accepted until close of business...


  • Heidelberg West, Victoria, Australia HMPS Full time

    Introduction:We are currently seeking a Customer Service - Outbound specialist with exceptional customer service skills to join our customer service team in Heidelberg, Victoria. You will be primarily responsible for contacting our existing customers to book in service work, build rapport with customers, other team members and contractors.We are looking for...


  • Heidelberg West, Victoria, Australia Advancedlife Victoria Full time

    We are seeking a highly organised, positive person to join our busy Customer Service team in Heidelberg West. Ideally you will have experience in a similar role and be looking for something that will offer you plenty of variety. If you are juggling kids, another business or just love to travel then this role will offer you the flexibility you need. You will...


  • Airport West, Australia Telstra Full time

    Employment Type Casual Closing Date 4 Feb 2024 11:59pm Job Title Casual Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...