Service Support Officer

3 weeks ago

North Geelong, Australia Chandler Macleod Full time

Applications close 15.00 PM AEST, 23rd April 2024
Mandatory: Australian Citizenship required to work within Federal Government.
 

About the company:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for a Service Support Officer to join this busy team for a 18th months temporary assignment.
About the role:
 

  • Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
  • Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
  • Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
  • Liaising with key stakeholders including Partners in the Community to deliver services to participants.
  • Resolving issues and complaints in relation to participant plans.
  • Completing administrative and data entry tasks relating to participants.
  • Contributing to the achievement of key performance indicators, including planning targets.

About you:
 

  • You will have strong verbal and written communication skills.
  • You will have strong engagement with multiple stakeholders.
  • You will have organisation and time management.
  • You will have experience in the disability, health or aged care sectors.

Benefits:

  • ASAP start (pending Federal Police Clearance)
  • 18th months assignment with the possibility of extension
  • Full time hours Monday to Friday
  • Bundaberg QLD, Geelong, or Melbourne locations.
  • $43.82 per hour + Super


How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
 
Please note the successful candidate for the role must hold Australian Citizenship.
Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at claudia.leiva@chandlermacleod.com to be considered for this opportunity.
Applications close 15.00 PM AEST, 23rd  April 2024

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