Customer Service Team Leader

7 months ago

Perth, Australia Talent Right Full time

Are you a dynamic and driven individual with a passion for customer service and leadership? Join our team at BDSS and take on the role of Customer Service Team Leader, focusing on our Business Desking & Seating Systems division.

As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a dedicated team. If you're ready to make an impact and grow your career in a forward-thinking organization, we'd love to hear from you.

Key Responsibilities:

Sales / Customer Service Team Leadership:

  • Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
  • Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.

Scheduling Estimators and Quotation Preparation:

  • Coordinate and schedule estimators to conduct assessments and gather necessary information for quotation
  • Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
  • Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns

Quotation Follow-Up and Order Securing:

  • Proactively follow up on quotations to understand customer needs and concerns.
  • Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
  • Maintain a systematic approach to quotation tracking and order fulfillment for

Facilitation of Project Handovers to Operations:

  • Coordinate project handovers to the operations team for projects
  • Provide comprehensive project briefings and documentation
  • Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction

Requirements

Qualifications and Requirements:

  • Proven experience in sales and customer service
  • Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers
  • Excellent communication and negotiation skills to build rapport with customers and secure orders
  • Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking
  • Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service

Benefits


Join BDSS and be a part of a thriving company committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry.

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