Customer Experience and Service Delivery Leader

2 weeks ago


Perth, Western Australia ABN Group Full time
Job Title:

Customer Experience and Service Delivery Leader

About the Role:

We are seeking an experienced Customer Experience and Service Delivery Leader to join our team at ABN Group. The successful candidate will be responsible for driving consistency in delivery, support, and customer service excellence.

Key Responsibilities:
  • Develop and manage the customer experience strategy, aligning with ABN Group's direction to create a seamless customer journey.
  • Work closely with key stakeholders to build and implement a customer experience strategy incorporating analytics, customer value proposition, marketing strategy, and business performance metrics.
  • Build relationships with internal stakeholders, including Home Assist team, Retail, Operations, and Construction functions.
  • Support user engagement through best practice training, feedback, and improvements.
  • Foster a collaborative environment by working closely with leadership to create a fun and proactive work atmosphere.
Your Skills and Qualifications:
  • Strong customer focus with ability to analyse data and drive improvements to enhance customer experience.
  • Experience in leading and managing teams, passionate about promoting ongoing development.
  • Exceptional communication skills, both written and verbal.
  • Ability to influence others and move toward a common vision or goal.
  • Demonstrated organisational and prioritising skills.
Benefits:
  • In-House Discounts: Exclusive discounts for employees.
  • Flexibility: Work arrangements tailored to support work-life balance.
  • Career Growth: Opportunities to elevate your career within a thriving organisation.
  • Wellness Focus: Dedicated programs to nurture employee well-being.
  • Health Coverage: Access discounted private health insurance.
  • Parental Leave: Paid leave for both primary and non-primary carers.


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