Team Leader Servicing

6 months ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: WA- Perth inner
- **Utilise your strong experience of NABs banking products & services**:

- **Showcase your banking experience in this highly influential role**:

- **Support the development of our Bankers to deliver an exceptional service to our customers**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as a Team Leader, Servicing.

**About the role**

Personal Direct connects with over 2,000 customers daily, having quality conversations which help our customers fulfil their banking needs. We listen to our customers' needs and provide a simple and tailored solution, while also actively identifying other products that make our customers' banking lives simple and convenient.

We currently have a permanent opportunity for a driven individual that wants to make a big impact and help develop and guide our Bankers in delivering a world-class service to our customers. As a People Leader in the team, you will utilise your solid knowledge of NAB’s banking products and services, and will be a key driver of people development and relationship management leading to dynamic, skilled and high performing teams across the business. Responsibilities include:

- Lead & develop our newest bankers through effective coaching utilising Distinctive Leadership principles.
- Working with Associates to identify trends and development areas across our Personal Direct Servicing, Lending and Retention businesses
- Provide additional floor support for Proficiency Hub for our new entrants
- Working in conjunction with Customer Experience to identify development areas as a result of call evaluations that are completed
- Consistent side by side coaching for our bankers to help embed any change in conversation frameworks or processes

**What skills & attributes will I need?**
- Contact Centre experience is essential
- An ability to inspire and foster a high-performance culture where your team feel valued, respected, and driven to perform at their optimal level
- Flexibility, with an ability to adapt to change
- Strong customer service focus

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Continuing building your career at NAB**

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

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