Customer Support Consultant

3 days ago

Waterloo, Australia Winning Appliances Full time

Company Description

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

Job Description

The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

  • Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
  • Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses. 
  • Handle escalations like a pro, directing them to the very best solutions.
  • Be the bridge between customers and manufacturers, building meaningful relationships from every angle. 
  • Elevate your skills with daily training, master product knowledge, and streamline processes.

Qualifications

  • Must have Permanent Unrestricted Australian Working Rights. 
  • Sales experience with a customer focus and hitting targets.
  • Preferably, some background in customer service, retail, or sales.
  • It's a plus if you know about electronics and whitegoods, but not a must.
  • Great at communicating, both written and verbally.
  • Committed to giving customers top-notch service.
  • Self-driven and can work independently when needed.
  • Comfortable with computers and open to learning new tech.
  • Great at connecting with people and building relationships.
  • Great attention to detail. 

Additional Information

  • Permanent Full-time role or Part-time (Min 4 days) 
  • Shift patterns available: 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm. 
  • Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)
  • Supportive and fun office atmosphere complete with amenities like a pool table, table tennis, a fully stocked kitchen with snacks, and much more
  • Dog friendly workplace 
  • Sizzle and mingle at our weekly breakfast BBQ. 
  • Lunch provided for all team members during our sales periods.
  • Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

Benefits

  • We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish
  • Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
  • From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone
  • Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

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