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Customer Resolutions Specialist
3 months ago
At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role:
The Customer Resolutions Specialist is responsible for providing exceptional customer service by resolving customer complaints and issues promptly and effectively. They will work closely with the Customer Support Team to ensure a seamless experience for all customers.
What's Involved:
Investigate and resolve complex customer issues that have been escalated from the front-line support team
Communicate effectively with customers via phone, email, or chat to understand their concerns and provide appropriate solutions
Collaborate with various departments to facilitate customer resolutions
Maintain detailed records of customer interactions, transactions, comments, and complaints
Provide feedback to the management team on trends in customer complaints and potential improvements to products or services
Ensure compliance with company policies and procedures during the resolution process
Participate in training sessions to improve knowledge and performance level.
You'll need:
Proven experience in a customer service role, preferably in a resolutions or escalations team
Strong problem solving skills and the ability to think critically.
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities
Proficiency in using customer service software, databases, and tools
High levels of resilience and emotional intelligence.
We’re here to support you.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.
You’ll be part of a workplace where you’ll feel like you belong.
There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.
Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
The opportunity to create a real difference in your local community and environment.
Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
