Claims Consultant
23 hours ago
We are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.
Key Responsibilities- Review and manage complaints that are escalated from staff or leaders in relation to the claims decision and customer experience.
- Use knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for both the Member and RAA.
- Liaise with claims leaders, underwriting, dispute resolution, and several other RAA departments to progress complaints and form accurate decisions.
- Demonstrate a strong customer service focus whilst meeting corporate objectives and complying with all relevant acts, guidelines, work practices and RAA quality standards.
We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You should have experience as a high-performing General Insurance Claims officer or Dispute Resolution specialist, with a proven ability to provide excellent quality of work to our members.
You should also have exceptional written and verbal communication skills, sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, Dispute Resolution Process and required legislative requirements arising from relevant Acts.
About UsThe Royal Automobile Association is one of South Australia's largest and most iconic organisations, delivering trusted range of motor, home, and travel services to more than 820,000 members. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing Training & Development opportunities and a Study Support Program, wellbeing facilities and Corporate Health Insurance Plan.
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Claims Consultant
1 week ago
Mile End, Australia RAA Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at RAA. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in relation to their insurance claims.Key ResponsibilitiesClaims Review and Management: You will be responsible for reviewing and managing complaints...
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Claims Consultant
1 week ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that require a technical...
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Claims Consultant
1 week ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that are escalated from staff or leaders in...
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Claims Consultant
1 day ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims procedures.Key ResponsibilitiesReview and...
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Claims Officer
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Mile End, Australia Royal Automobile Association of South Australia Full time{"h1": "Total Loss Claims Officer Role", "p": "We are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia (RAA).", "ul": ["Process claims within established guidelines, efficiently and professionally to achieve fair and equitable settlements.", "Deliver exceptional service to members...
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Claims Officer
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Claims Officer
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Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesProcess claims within...
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Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesProcess claims within...
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Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association (RAA). As a key member of our team, you will be responsible for processing claims within established guidelines, efficiently and professionally, to achieve fair and equitable settlements while providing exceptional member...
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Mile End, Australia RAA Full timeExciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team Showcase your Insurance Claims experience in a growing organisation Permanent, Full-time role based at Mile End, WFH flexibility after probation Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to case manage end...
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Total Loss Claims Officer
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Mile End, Australia Royal Automobile Association of South Australia Full timeExciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team Showcase your Insurance Claims experience in a growing organisationPermanent, Full-time role based at Mile End, WFH flexibility after probation Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to case manage end to...
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