Claims Consultant

23 hours ago


Mile End, Australia Royal Automobile Association Full time
About the Role

We are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.

Key Responsibilities
  • Review and manage complaints that are escalated from staff or leaders in relation to the claims decision and customer experience.
  • Use knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for both the Member and RAA.
  • Liaise with claims leaders, underwriting, dispute resolution, and several other RAA departments to progress complaints and form accurate decisions.
  • Demonstrate a strong customer service focus whilst meeting corporate objectives and complying with all relevant acts, guidelines, work practices and RAA quality standards.
About You

We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You should have experience as a high-performing General Insurance Claims officer or Dispute Resolution specialist, with a proven ability to provide excellent quality of work to our members.

You should also have exceptional written and verbal communication skills, sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, Dispute Resolution Process and required legislative requirements arising from relevant Acts.

About Us

The Royal Automobile Association is one of South Australia's largest and most iconic organisations, delivering trusted range of motor, home, and travel services to more than 820,000 members. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.

We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing Training & Development opportunities and a Study Support Program, wellbeing facilities and Corporate Health Insurance Plan.


  • Claims Consultant

    1 week ago


    Mile End, Australia RAA Full time

    About the RoleWe are seeking a highly skilled Claims Consultant to join our team at RAA. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in relation to their insurance claims.Key ResponsibilitiesClaims Review and Management: You will be responsible for reviewing and managing complaints...

  • Claims Consultant

    1 week ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that require a technical...

  • Claims Consultant

    1 week ago


    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that are escalated from staff or leaders in...

  • Claims Consultant

    1 day ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims procedures.Key ResponsibilitiesReview and...

  • Claims Officer

    23 hours ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    {"h1": "Total Loss Claims Officer Role", "p": "We are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia (RAA).", "ul": ["Process claims within established guidelines, efficiently and professionally to achieve fair and equitable settlements.", "Deliver exceptional service to members...


  • Mile End, Australia RAA Full time

    **Exciting opportunity to join our Claims Settlements Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Full-time, Permanent role based at Mile End, WFH after probation** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Claims Officer

    7 days ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesClaims...

  • Claims Officer

    3 days ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesClaims...

  • Claims Officer

    7 days ago


    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesProcess claims within...

  • Claims Officer

    6 days ago


    Mile End, Australia RAA Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at RAA Insurance. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesProcess claims within established guidelines,...

  • Claims Officer

    3 days ago


    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association. As a Claims Officer, you will be responsible for managing end-to-end total loss claims, including the procurement of replacement vehicles and the sale of salvage.Key ResponsibilitiesProcess claims within...


  • Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Permanent, Full-time role based at Mile End, WFH flexibility after probation** Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to...

  • Claims Officer

    24 hours ago


    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for managing end-to-end total loss claims, including procurement of replacement vehicles and sale of salvage.Key ResponsibilitiesProcess claims within...

  • Claims Officer

    23 hours ago


    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association (RAA). As a key member of our team, you will be responsible for processing claims within established guidelines, efficiently and professionally, to achieve fair and equitable settlements while providing exceptional member...


  • Mile End, Australia Royal Automobile Association Full time

    Current Vacancies Mile End, SA • ID: 2794-465 • Full-Time/Regular Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team Showcase your Insurance Claims experience in a growing organisation Permanent, Full-time role based at Mile End, WFH flexibility after probation Due to internal movements, a fabulous...


  • Mile End, Australia RAA Full time

    Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team Showcase your Insurance Claims experience in a growing organisation Permanent, Full-time role based at Mile End, WFH flexibility after probation Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to case manage end...


  • Mile End, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team Showcase your Insurance Claims experience in a growing organisationPermanent, Full-time role based at Mile End, WFH flexibility after probation  Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to case manage end to...


  • Mile End, Australia RAA Full time

    **Demonstrate your experience and knowledge as an Insurance Claims Professional**: - **Full-time Permanent position based at Mile End with the flexibility to work from home**: - **Join a high-performance team with a supportive and inclusive culture** Reporting to the Member Response Manager, you will have a fantastic opportunity to utilise your extensive...


  • Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA**: - **Full-time permanent position based in Mile End**: - **Join a high performing team with a fun, inclusive and supportive culture** This exciting opportunity will see you design, develop, evaluate, and deliver innovative, engaging, and tailored learning solutions that cater to various learning styles...

  • Process Consultant

    17 hours ago


    Eight Mile Plains, Australia RACQ Full time

    **Process Consultant**(**Job Number**:240001A2**)** **Description** We’re seeking an experienced professional to join our dynamic Insurance Claims Operations team on a 6-Month Fixed Term Contract. This is a unique opportunity to make a significant impact in a fast-paced environment! **Key responsibilities include but are not limited to**: - Develop and...