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Claims Consultant
2 months ago
We are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims procedures.
Key Responsibilities- Review and manage complaints through RAA's internal dispute resolution process, ensuring compliance timeframes are met, that reasonable and correct outcomes are achieved, and that supporting file information is correctly stored
- Liaise with Product & Underwriting, External Dispute Resolution, Governance and Risk, and other key internal and external stakeholder groups to progress complaints and form accurate decisions
- Use knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for both the Member and RAA
- Experience as a high performing General Insurance Claims officer or Dispute Resolution specialist
- Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
- Exceptional written and verbal communication skills
- Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, Dispute Resolution Process and required legislative requirements arising from relevant Acts
As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing Training & Development opportunities, and a Study Support Program.
