Insurance Claims Professional
6 days ago
We are seeking a highly skilled and experienced Insurance Claims Professional to join our team at the Royal Automobile Association. As a key member of our claims team, you will be responsible for reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims procedures.
Key Responsibilities- Review and manage complaints through RAA's internal dispute resolution process, ensuring compliance timeframes are met, that reasonable and correct outcomes are achieved, and that supporting file information is correctly stored
- Liaise with Product & Underwriting, External Dispute Resolution, Governance and Risk, and other key internal and external stakeholder groups to progress complaints and form accurate decisions
- Use knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for both the Member and RAA
- Demonstrate a strong customer service focus whilst meeting corporate objectives and complying with all relevant acts, guidelines, work practices and RAA quality standards
We are looking for a confident and passionate self-motivated individual who enjoys working in a high performing culture. You should have experience as a high performing General Insurance Claims officer or Dispute Resolution specialist, with a proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making.
You should also have exceptional written and verbal communication skills, sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, Dispute Resolution Process and required legislative requirements arising from relevant Acts.
About UsThe Royal Automobile Association is one of South Australia's largest and most iconic organisations, proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We offer a range of benefits to our employees, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing Training & Development opportunities and a Study Support Program, wellbeing facilities and Corporate Health Insurance Plan.
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Insurance Claims Professional
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Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Professional to join our team at the Royal Automobile Association of South Australia. As a key member of our claims team, you will be responsible for reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims...
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Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association. As a key member of our Claims team, you will be responsible for managing home building claims to successful conclusion for our members.Key ResponsibilitiesSeek, interrogate and assess information through claims...
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Mile End, Australia RAA Full time{"title": "Insurance Claims Specialist", "description": "About the RoleWe are seeking an experienced Insurance Claims Specialist to join our team at RAA. As a key member of our Member Response team, you will be responsible for reviewing and managing escalated complaints related to claims decisions, policy interpretation, and customer experience.Key...
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Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for managing escalated complaints and providing exceptional customer service to our members.Key ResponsibilitiesManage escalated complaints and...
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