Training Manager

2 months ago

Sydney, Australia Tyro Payments Limited Full time

Why work for Tyro

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About the role:

Are you passionate about empowering teams through learning and development? We have an exciting opportunity for a Training Specialist to join our Growth Team here at Tyro

In this role, you'll play a pivotal part in shaping the technical training journey for new team members, ensuring they hit the ground running with confidence. You'll also lead the management and delivery of the Growth training program, helping our teams up skill and stay ahead of the game with new products and tools.

If you're driven by innovation and enjoy making an impact, this is the perfect role for you

What you'll do:

  • Design and deliver engaging training programs for new hires, upskilling, and change initiatives across the Growth Team, aligned with Tyro’s values and technical requirements.

  • Develop diverse training formats, including in-person sessions, digital/webinars, self-directed modules, and always-available resources.

  • Collaborate with stakeholders to maintain and update training materials, ensuring they are current and reflect any product or process changes.

  • Oversee and manage all training tools and content, ensuring alignment with Tyro’s strategic goals.

  • Analyse data from Quality, Performance, and Risk teams to identify and address training gaps or improvement opportunities.

  • Support leaders in ensuring a smooth transition from training to on-the-job application and gather feedback to continuously enhance training programs.

What you'll bring:

  • Previous experience in training, preferably within contact centers or financial services environments.

  • Proven ability to gather and understand stakeholder requirements to design effective training courses.

  • Previous experience using online learning software to build training modules (such as Articulate or equivalent)

  • Strong understanding of customer service and sales processes, with a focus on drivers of customer experience success.

  • Excellent communication skills, both verbal and written, with the ability to engage diverse audiences.

  • Demonstrated problem-solving skills, with a proactive approach to addressing challenges.

  • Ability to work independently, managing time and priorities effectively.

Perks and Benefits

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs ofour people across Australia. Here are just some of the things Tyros tell us they love about working here: 

  • A hybrid working policy that truly enables you to live your best life

  • Learning and career development opportunities

  • 16 weeks paid primary carers leave

  • 12 weeks paid secondary carers leave

  • Annual team-based volunteer day

  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games

  • Taco Tuesdays

  • Mental health and wellness initiatives

  • Personal finance initiatives

#LI-Hybrid

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