Senior Quality and Promotions Coordinator

3 weeks ago

Altona North, Australia Toyota Full time

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

  • Fully maintained motor vehicle including insurance and fuel

  • 14% superannuation with subsidised income protection, life and total disability insurance

  • Annual contribution to your private health insurance worth over $1800

  • Significant family vehicle lease and purchase discounts

  • Flexible hours and workspaces, with a hybrid of working from home and in the office

  • Wellness facilities – free onsite gym, end of trip facilities

  • Free car parking and discounted onsite cafe

  • Free onsite primary school holiday program

  • 10 days paid domestic and family violence leave

  • Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership

  • Paid volunteer days to support your community and matched giving program

  • 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave

What you’ll contribute to

An exciting opportunity has arisen for a Senior Quality Promotions Coordinator, to join our Quality & Service division in a Max Term role for 12 months with the possibility of extension.

The Quality and Service Division is tasked with planning, coordinating, and executing customer-first initiatives, which encompass customer support, service operations, training, in-field product performance and assistance, warranty, quality planning, and engineering. Its goal is to retain customers for life by enhancing their experiences, services, and products, thereby driving market growth, supporting profitability goals, and reinforcing the Toyota brand.

The Senior Quality Promotions Coordinator is mainly responsible for supporting the development and implementation of corporate quality assurance strategies, systems, policies, and plans that ensure quality compliance across all Toyota products and services. This role aims to enhance customer satisfaction and help achieve Quality and Service objectives, including creating strategies to encourage divisions to adopt countermeasures and promoting a proactive approach to resolving issues promptly.

This position is in Altona North, with flexible work arrangements available. Additionally, occasional interstate travel, approximately three to four times per year, is required for this role.

How you’ll make an impact

  • Develop and evaluate quality planning systems, processes, and procedures in alignment with established policies to meet Quality and Service objectives. Additionally, contribute to the development and reporting of annual and strategic planning.

  • Manage and update the Quality Learning Centres and Quality forums. Support other divisions in creating programs that foster a Customer First culture and a built-in quality mindset.

  • Track and report on customer satisfaction, market research, and Net Promoter Score (NPS), and assist in analyzing performance to identify gaps. Recommend corrective actions to enhance the customer experience, satisfaction, and retention.

  • Assist in the development, implementation, and ongoing improvement of activities aimed at optimizing new model vehicle suitability for the local market and customer needs, with the goal of maximizing NPS and Initial Quality Survey results.

  • Organize and facilitate forums including presentations to senior management, coordinating regional quality meetings, to ensure effective communication of strategy deployment plans, progress, and issues to all stakeholders.

Your attributes

  • A degree in marketing, or a related field, or equivalent experience in project management.

  • Over 5 years of cumulative experience in a similar role.

  • Proven ability to influence and motivate others.

  • In-depth knowledge of the Toyota product range and Toyota quality systems is preferred.

  • Your success in this role will be driven by strong project management skills and experience in strategic planning.

  • A background in sales, advertising, and promotions will be beneficial.

Make your impossible, possible & apply today Job ad closes: 17th December 2024.

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Primary Location

Altona North - 494 Grieve Parade

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Family Support Coordinator

    1 month ago

    North Sydney, Australia Camp Quality Full time

    **North Sydney location, close to public transport, in a vibrant office**: - **Join a dynamic, Services and Programs team changing the cancer story for kids**: - **Permanent, full time with a flexible hybrid working model** Do you want to make a real difference? Come join Camp Quality, a children’s cancer charity that has been bringing positivity, fun...

  • Coordinator Community Support

    2 months ago

    Altona, Australia City of Hobsons Bay Full time

    **Permanent Full Time** **Band 8 - $119,380 to $133,491 + superannuation** **Role attracts monthly RDO** Hobsons Bay City Council is seeking an experienced and passionate **Coordinator Community Support** to join the Community Life department’s leadership team, and to oversee services for older people, people with disabilities, and their carers. This...

  • Project Control Coordinator

    6 months ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Quality Engineer

    6 months ago

    Altona North, Australia Toyota New Zeland Full time

    Oh what a feeling!We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Quality Laboratory Technician

    4 months ago

    Altona North, Australia Circular Plastics Australia (PET) Full time

    Circular Plastics Australia (CPA) is a leading innovator in sustainable plastics recycling, specialising in the conversion of post-consumer plastics into food-grade rPET (recycled polyethylene terephthalate) resins. Our commitment to environmental responsibility and product quality drives our mission to reduce plastic waste and promote a circular economy. We...

  • Engagement Coordinator

    3 weeks ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.- Fully maintained motor vehicle including insurance | 14% superannuation | STI bonus- Flexible hours | Hybrid work from home and office | Free onsite car parking | New...

  • Senior Quality Assurance Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia New Horizons Full time

    About New HorizonsNew Horizons is dedicated to enhancing wellbeing through expert advice and services. Our team helps customers discover their potential by putting wellbeing at the heart of everything we do.Job OverviewWe are seeking a Senior Quality Assurance Specialist to lead Quality initiatives across our products and systems. This role demands strong...

  • Field Action Compliance Coordinator

    6 months ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Transport Coordinator

    6 months ago

    Altona, Australia Nestle Operational Services Worldwide SA Full time

    **The Opportunity** Nestlé enjoys a reputation as one of the largest FMCG companies in the world and we are driven by our purpose - enhancing quality of life and contributing to a healthier future. Our inclusive and high-performance culture is a testament to the great training, development, rewards, and recognition we extend to every member of our 5,000...

  • Quality Assurance Coordinator

    7 months ago

    Laverton North, Australia Oriental Merchant Full time

    **Job ID**: #73 Description Oriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets such as Coles, Woolworths, and independent grocery stores. We work with brands such as ABC, Lee Kum Kee, Valcom, and Yeo's that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing...

  • Production Coordinator

    7 months ago

    Altona North, Australia Circular Plastics Australia (PET) Full time

    **Company Description** Circular Plastics Australia, a part of the PACT Group, is creating a truly circular economy by giving billions of used plastic bottles and containers a new life. Our facilities will enable plastic waste to be recycled locally and made into new bottles and packaging, rather than ending up in landfill. The Production Coordinator will...

  • Scientific Laboratory Quality Assurance Specialist

    4 weeks ago

    North Altona, Victoria, Australia Evolve Scientific Full time

    About the role:Evolve Scientific is seeking a dedicated and experienced QC Chemist to join our team in Melbourne's Western Suburbs. As a key member of our quality assurance team, you will play a crucial role in ensuring the highest standards of product quality and compliance.• Salary: $80,000 - $100,000 per annum, depending on experienceWe are looking for...

  • Promotions Coordinator

    4 months ago

    North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** At Greencross, we are Australia's premier integrated pet wellness organization. We boast a vast network of retail stores under brands like Petbarn and City Farmers, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is to spread happiness by nurturing...

  • Retail Department Coordinator

    6 months ago

    Altona North, Australia Officeworks Full time

    **Title**:Retail Department Coordinator**: - Location: Altona North, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative....

  • Fitness Program Coordinator for Seniors

    4 weeks ago

    North Sydney Council, Australia Catholic Healthcare Full time

    Are you passionate about promoting a healthy lifestyle for seniors? Do you have a strong background in fitness and experience in developing exercise programs?About the RoleWe are seeking an enthusiastic and motivated Allied Health Assistant/Group Fitness Instructor to join our team at Catholic Healthcare. As a Fitness Program Coordinator, you will play a...

  • Communications & Engagement Coordinator

    7 months ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Workforce Planning

    6 months ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Senior Product Planning Specialist

    7 months ago

    Altona North, Australia Toyota New Zeland Full time

    Oh what a feeling!We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Forklift Operations Coordinator

    4 weeks ago

    North Altona, Victoria, Australia Pact Group Full time

    About Pact GroupPact Group is a leading provider of sustainable packaging solutions. Our state-of-the-art rPET recycling facility offers a unique opportunity for an experienced forklift operator to join our team.Job SummaryWe are seeking a highly skilled and physically fit Forklift Operations Coordinator to operate high-reach and counterbalance forklifts,...

  • Communications & Engagement Coordinator

    6 months ago

    Altona North, Australia Toyota New Zeland Full time

    Oh what a feeling!We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...