Customer Support Representative

2 months ago

Gladstone Central, Australia Komatsu Australia Pty Ltd Full time

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

We are seeking a dedicated and detail-oriented individual to join our team in a dual role as a Customer Support Representative and Storeperson. This dual role integrates customer support and warehouse management to deliver exceptional service to our customers.

This role is essential in providing assistance to both internal and external customers regarding parts sales, orders, and deliveries, while also managing warehouse operations.

The main responsibilities include executing stock management, receipt and despatch functions, and supporting the Manager in implementing best practices, procedures, systems, and standards for warehouse and inventory management.

Role Located: Gladstone

Komatsu Benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • Previous experience in parts operation, interpretation, or a warehouse environment.
  • Previous experience in the construction or mining equipment industry is highly regarded.
  • Understanding of inventory management computer systems.
  • Proven ability to work collaboratively as a team member.
  • Capability to work under pressure and meet deadlines.
  • Flexibility to work hours that meet business needs.
  • Current car and forklift driver’s licenses.
  • Demonstrated ability to achieve KPIs and perform effectively under pressure.

Ready to get started? Simply hit the apply now button

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.  

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