Sportsbet Operations Specialist
2 months ago
The Offer
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Fantastic work culture
The Job
Your daily tasks will be
- Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
- Reviewing and updating customer accounts, processing settlements and bonuses;
- Second-level support for Customer Experience Agents;
- Managing and monitoring the Japanese market, site, and promotions;
- Offer management activities;
- Managing Sportsbet-specific live incidents for Japan (where applicable);
- Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.
The Profile
- You have at least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry.
- You have working knowledge of casino, Japanese, Excel, communication and crypto
- You enjoy finding creative solutions to problems
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
The Employer
Our client brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, Our client is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services.
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