Sportsbet Operations Specialist

5 months ago


Melbourne, Australia Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Fantastic work culture

The Job

Your daily tasks will be 

  • Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
  • Reviewing and updating customer accounts, processing settlements and bonuses;
  • Second-level support for Customer Experience Agents;
  • Managing and monitoring the Japanese market, site, and promotions;
  • Offer management activities;
  • Managing Sportsbet-specific live incidents for Japan (where applicable);
  • Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

The Profile

  • You have at least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry.
  • You have working knowledge of casino, Japanese, Excel, communication and crypto
  • You enjoy finding creative solutions to problems
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, Our client is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services.



  • Melbourne, Australia Sportsbet Full time

    Are you passionate about Sports and Data? Or Marketing, Product, Tech or Finance? Do you thrive in a dynamic and innovative environment? SportsBet and FanDuel are seeking expression of interests (EOI) from talented individuals to join our vibrant and growing teams! **About Us**: SportsBet and FanDuel are renowned brands equalled with excitement, integrity,...


  • Melbourne, Victoria, Australia Sportsbet Full time

    About UsSportsbet is a leading Australian e-commerce business in the online wagering sector, delivering exciting experiences to over 2 million Aussies.We operate with a strong focus on innovation, trailblazing products, and best-in-class platforms that bring entertainment to our customers.


  • Melbourne, Victoria, Australia Snaphunt Full time

    The OpportunityWe are seeking a highly skilled Sportsbet Operations Specialist to join our team in Japan. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our sports betting platform in the Japanese market.The RoleMaximize customer experience by ensuring on-site navigation is user-friendly and optimized for...


  • Melbourne, Victoria, Australia Yolo Group Full time

    At Yolo Group, we're seeking a motivated and detail-oriented Japanese Sportsbet Operations Specialist to join our growing team. With a focus on delivering exceptional service and solving complex problems, this role is ideal for individuals who thrive in fast-paced environments.About the RoleAs a Sportsbet Operations Specialist, you will be responsible for...


  • Melbourne, Victoria, Australia Sportsbet Full time

    About Sportsbet">We are a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. Our innovative entertainment brand delivers great experiences to our customers through trailblazing products and best-in-class platforms.">Global Sports Operator Role">You will work as part of a diverse,...


  • Melbourne, Victoria, Australia Snaphunt Full time

    Opportunity OverviewWe are seeking a skilled Sportsbet Operations and Market Specialist to join our team at Snaphunt. This exciting opportunity allows you to bring your expertise in customer experience, operations, and market analysis to drive success in the Japanese market.About the RoleIn this role, you will be responsible for maximizing customer...


  • Melbourne, Victoria, Australia Yolo Group Full time

    Unlock Your Potential as a Japanese Sportsbet Operations ExpertWe are seeking an exceptional individual to join our Sportsbook department at the Yolo Group. As a Japanese Sportsbet Operations Specialist, you will play a vital role in delivering outstanding service and problem-solving expertise to our customers.The Role:Main ResponsibilitiesMaximize customer...


  • Melbourne, Australia Sportsbet Full time

    Sportsbet’s Remediation Program represents a significant program of work to be completed in order to meet regulatory commitments and Sportsbet expectations. **About Us** Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative...


  • Melbourne, Victoria, Australia Yolo Group Full time

    Sportsbet Operations Assistant Executive OpportunityAre you a detail-oriented and customer-focused professional looking to take your career to the next level? Do you have excellent communication skills and experience in providing exceptional support?About the Role:This is an exciting opportunity to join our Sportsbet Operations team as a key player in...


  • Melbourne, Victoria, Australia Sportsbet Full time

    About SportsbetSportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to millions of customers.We live our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.


  • Melbourne, Australia Yolo Group Full time

    Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the...

  • Race Day Operator

    3 months ago


    Melbourne, Australia Sportsbet Full time

    **Race Day Operator (fixed-term casual position)** **About us** At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player,...


  • Melbourne, Victoria, Australia Sportsbet Full time

    About SportsbetSportsbet is a leading e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.We have over 1,300 team members at Sportsbet but...


  • Melbourne, Victoria, Australia Snaphunt Full time

    About the RoleWe are seeking a skilled Sportsbet Operations Specialist to join our team and lead our efforts in the Japanese market.Job DescriptionThe successful candidate will be responsible for maximizing customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers, reviewing and updating customer accounts,...


  • Melbourne, Australia Sportsbet Full time

    **About us** At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight...

  • Game Day Operator

    7 months ago


    Melbourne, Australia Sportsbet Full time

    **Game Day Operator (Casual)** - **Be part of one of the most innovative companies in Australia**: - **A place to be yourself and thrive**: - **Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn)** **About Us** Sportsbet is a leading Australian e-commerce business in the online wagering...

  • Marketing Risk

    7 months ago


    Melbourne, Australia Sportsbet Full time

    The Marketing Compliance Specialist plays a critical role in ensuring that our advertising and promotion content deployed across TV, Radio, Display, Pay per Clicks, Affiliates and Social Media meet our State and Federal marketing and advertising regulatory requirements. - Be part of one of the most innovative companies in Australia - A place to be yourself...

  • Game Dynamics Operator

    3 months ago


    Melbourne, Australia Sportsbet Full time

    **Game Dynamics Operator** Are you sport obsessed and lead with curiosity? We’ have the ultimate playground for number-crunchers who love the thrill of the scoreboard as much as they love a perfectly balanced spreadsheet. If you are an accountant, analyst or seeking a career change and find excitement in the unpredictability of sports, we have a role for...

  • Head of Technology

    6 months ago


    Melbourne, Australia Sportsbet Full time

    Join a passionate team of industry experts in delivering brilliant experiences for our 2.3+ million customers. - Be part of one of the most innovative companies in Australia - A place to be yourself and thrive - 0.6% median gender pay gap and recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by...


  • Melbourne, Australia Sportsbet Full time

    Are you someone who is excited by the growing Marketing Technology (Tracking & Tagging) domain, who wants their days filled with innovation, data, strategy work and plenty of engagement with a fun team? We have the job for you! - Be part of one of the most innovative companies in Australia - A place to be yourself and thrive - Recognised as a Top 10 place to...