Service Desk Analyst
2 weeks ago
The Associate Service Desk Analyst role is a fantastic opportunity to join a dynamic team at RSM, a leading professional services firm with over 100 years of experience. As a key member of our Service Desk team, you will be responsible for providing first-level support to our clients, using your technical expertise to resolve issues and improve their experience.
About Your Responsibilities- Provide exceptional customer service, responding to technical queries and resolving issues in a timely and professional manner.
- Use your analytical skills to diagnose and troubleshoot technical problems, working closely with internal teams to resolve complex issues.
- Develop and maintain a deep understanding of our IT systems and services, staying up-to-date with the latest technologies and trends.
- Collaborate with colleagues to identify and implement process improvements, ensuring our Service Desk operations are efficient and effective.
- Contribute to a positive and inclusive team culture, promoting a culture of continuous learning and professional growth.
- You have a strong understanding of computer systems, mobile devices, and other tech products, with a passion for problem-solving and technical troubleshooting.
- You are a team player, with excellent communication and interpersonal skills, able to work effectively with colleagues and clients at all levels.
- You are a quick learner, with a willingness to develop your skills and knowledge in a fast-paced and dynamic environment.
- You are a creative thinker, able to identify and implement innovative solutions to complex problems.
- A competitive salary and benefits package, including a $500 professional start-up bonus.
- Opportunities for career growth and professional development, with access to senior leaders and technical experts.
- A dynamic and supportive work environment, with a focus on collaboration and teamwork.
- A comprehensive Employee Assistance Program, supporting positive mental health and wellbeing.
- Total Permanent Disability and Income Protection insurance for all permanent employees.
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