Service Desk Team Lead
6 months ago
$120,000 + Benefits
Perth, Western Australia
Permanent
Enterprise
Enterprise Networking
Are you looking to Join a dynamic team as a Service Desk Lead Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead
Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service Management tools, and ensuring timely resolution of staff concerns. Bring your expertise in process enhancement, relationship building, and strategic direction to drive service excellence and support the organization's IT infrastructure.
**Responsibilities**:
- Guide the team in resolving IT technical issues encompassing desktop hardware and software
- Utilize IT Service Management tools to manage workload, including incident ticket creation.
- Participate in Major Incident Management to ensure continuous support
- Define the long-term direction of the service desk in alignment with strategic vision.
- Continuously maintain SLAs.
**Requirements**:
- Min 4 years MSP experience with service board management experience
- Currently hold valid Australian drivers licence
- Hold a Permanent Residency or Citizenship
**Desired Experience/Qualifications**:
- Proven ability to manage a Service Desk.
- Leadership and team management skills.
- Proficient in supporting Cisco, Meraki and Fortinet technologies
- High Understanding of Sharepoint and Microsoft 365
- Proficiency in ConnectWise Or ServiceNow ticketing system
**Salary & Benefits**:
- $120,000AUD
- Work-Life Balance
- Bonus and Events
- Career Progression
- Training & development funded
-
Service Desk Team Lead
6 months ago
Perth, Australia First Focus Full timeFirst Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...
-
Service Desk Team Lead
5 months ago
Perth, Australia Micromine Full timeJoin one of the world’s premier mining technology companies. - An established business, operating for 36 years, with 22 offices globally. - An enjoyable team culture, work from home (WFH) options, and great benefits. **About Us** Founded 36 years ago, Micromine is a leading provider of next-generation technology for mining. With 22 offices globally, we...
-
Customer Service Team Lead
4 weeks ago
Perth, Western Australia Talent Right Full timeCustomer Service Team Lead - Business Desking and Seating Systems ExpertTalent Right is seeking a seasoned Customer Service Team Lead to drive sales, ensure exceptional customer experience, and lead a dedicated team in our Business Desking & Seating Systems division. As a key member of our team, you will be responsible for leading and motivating a team of...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeExciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...
-
Service Desk Agent
6 months ago
Perth, Australia Fujitsu Full time**Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
Service Desk Analyst
3 months ago
Perth, Australia Healius Full time**Date**:3 Oct 2024 **Location**: Perth, Western Australia, AU, 6000 **Company**:Healius **Job reference**: #12359 **About us** Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and...
-
Service Desk Analyst
6 months ago
Perth, Australia Peoplebank Full timeLocation: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...
-
Service Desk Officer
6 months ago
Perth, Australia Robert Half Full timeSupport Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...
-
Service Desk Manager
2 months ago
Perth, Western Australia Bunnings Full timeAbout BunningsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry.Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.Our...
-
Service Desk Analyst
6 months ago
Perth, Australia Sharp & Carter Full timeExciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...
-
Service Desk Officer
2 months ago
Perth, Australia St John of God Health Care Full timeYour role at St John of God Health Care The Position- Providing first level customer support services to stakeholders on the day-to-day operational capacity of desktop and infrastructure services.- Undertaking call management, which includes the initial logging, diagnosis and classification of service requests.- - Supporting the allocation of multi-factor...
-
L1 Service Desk
6 months ago
Perth, Australia HAYS Full timeExciting opportunity to provide customer service and troubleshoot hardware/software issues for the end users **Your new company** Exciting opportunity to provide customer service and troubleshoot hardware/software issues for the end users. Location - North of river Contract length - 5 months **Your new role** - Sound technical knowledge of PC hardware...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeAn excellent opportunity to provide your technical expertise to the ICT team **Your new company** Exciting opportunity to work for one of the top mining clients in WA **Your new role** This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company. - Logging and...
-
IT Service Desk
6 months ago
Perth, Australia HAYS Full timeAn exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract. **Your new company** An exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract. **Your new role** Looking for an IT Service Desk Officer to join a high performing team, Responsibilities: -...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeGreat opportunity to work in a government enterprise **Your new company** Well known state government enterprise 6-month contract, Perth CBD location **Your new role** Provide front line support to internal users and be the first point of contact for all IT related queries, - Responds to user enquiries according to service desk procedures, providing...
-
Service Desk Specialist
4 weeks ago
Perth, Western Australia Contract Resources Pty Ltd Full timeJob SummaryThis is an exciting opportunity to become a part of Contract Resources Pty Ltd as a Service Desk Engineer. The ideal candidate will have a strong background in IT support and excellent communication skills.
-
IT Service Desk Analyst
6 months ago
Perth, Australia Rentokil Initial Full timeOur friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Perth. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. Rentokil Initial is one of the largest business services...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full time5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...
-
Service Desk Coordinator
6 months ago
Perth, Australia OUI Recruitment Full timeSupportive team (surrounded by excellent mentorship). - Extensive career progression, and on the job training. - 21st Century business (family friendly and WFH). **Position**: Service Desk Coordinator **Salary**:$80,000 - $100,000 **Location**: Perth **Job Type**:Permanent **Position Overview**: We are looking for a talented Service Desk Coordinator...
-
Graduate Service Desk Analyst
2 months ago
Perth, Australia RSM Australia Full timeGraduate Service Desk Analyst **Graduate Service Desk Analyst** **Job no**: 494543 **Work type**: Full time **Location**: Perth **Categories**: Consulting, Graduate Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities? Our Graduate Program...