Reservations/Admin Assistant

4 weeks ago

Darwin City, Australia Hospitality & Guest Experience Full time

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

The Roles

We have multiple positions available in our Drysdale River Station, situated in a stunning remote location on the Mitchell Plateau. All meals and accommodation are included.

Reservations/Admin Assistant

Duties will include but are not limited to;

  • Taking bookings from the general public for our campground with 100 sites
  • Managing the reservations of the cabins and assisting with room allocations for our tour groups
  • Providing administrative support to the Lodge Manager
  • Answering phone calls and customer queries
  • Engaging with the guests, ensuring that they have a memorable experience

Shop Supervisor

  • Day-to-day management of our roadhouse shop and petrol station
  • Providing exceptional customer service
  • Helping customers fill their vehicles with fuel
  • Taking bookings for the tyre shop
  • Stock management and helping to unload supply trucks
  • Confidently use and update the POS system

About You

You will have a passion for delivering unforgettable customer service, have great organisational skills, a keen eye for detail and a passion for the outdoors and sharing special places that make Australia a location to remember.

The ideal candidates will have:

  • The ability to start ASAP
  • Able to get themselves to Darwin (we will organise everything from there)
  • Exceptional verbal communication skills with a knack for making people feel at ease
  • Ability to solve problems without compromising on the delivery of exceptional guest experiences
  • Relevant administrative experience
  • First Aid Certificate
  • Minimum 2’ years experience in any relevant positions
  • An attractive salary
  • The amazing opportunity to work in a dynamic, growing tourism business.
  • Generous discounts on Journey Beyond travel and experiences.
  • Up to 40% discount on Journey Beyond merchandise
  • Study Assistance to prepare you for expanded career growth opportunities
  • Access to leading Employee Assistance Program (EAP) providers

If this sounds like the opportunity that you have been waiting for, we want to hear from you.

Apply Now

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