Reservation Specialist

1 week ago

Redland City, Australia Kelsian Group Full time

About The Role

We have an exciting opportunity for an experienced and motivated Reservation Specialist to join our team in this newly created role.

As the Reservation Specialist you will provide support to the R&CS Manager by effectively

leading, developing and managing the Reservation and Customer Service team.

Key responsibilities:

  • Provide leadership and guidance to Reservation Team Leaders and the Reservation Team to deliver against identified objectives
  • Ensure offices are appropriately rostered, including on call arrangements and approval of rosters
  • Work closely with Coordinators to provide business continuity & support during busy periods and leave coverage
  • Create and maintain consultant handbooks, training manuals, guidance notices and procedure documentation
  • Assist with back of house QuickTravel, including creating services, discount fares and price loading
  • Ensure induction of new Reservation Consultants is implemented and at a competent level in line with key performance measures and reservation procedures
  • Complete demand forecasting functions and price recommendations
  • Conduct EOM financial reporting and review & action reports
  • Ensure customer service is at the forefront of all customer interactions.

As the business operates 365 days a year, flexibility and availability is essential to ensure that the reservation operations are performing at a high level. This position is on a rotational roster that includes weekends and public holidays.

About You

You will have previous experience working in a senior customer service focused leadership

position, requiring a high level of people skills aligned to our Values.

You will be a positive, calm, empathic and motivated individual with a focus on supporting the reservations team to provide excellent customer service while managing and overseeing the daily operations of the reservations and customer service department.

A strong knowledge of working within the travel and tourism industry will be favorable to

ensure your ongoing success.

Ability to work across a 365 day operation, including weekends and public holidays.

Skills, Qualifications & Experience

  • Prior demonstratable experience in sales and customer service leadership, preferably in the hospitality and tourism industry
  • Effective leadership skills to empower and enable a team to deliver against identified KPIs
  • Excellent time management skills and ability to prioritise and work under pressure
  • Attention to detail, clear and concise written and verbal communication skills essential
  • Experienced in the preparation, planning and management of rosters, company reports and financials
  • Advanced computer literacy and knowledge of Microsoft Office skills
  • Knowledge of local area including North Stradbroke Island and the Southern Moreton Bay Islands desirable

About Us

SeaLink South East Queensland is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, Southern Moreton Bay Islands and the Moggill Ferry.

SeaLink South East Queensland is a SeaLink Marine and Tourism company, part of the Kelsian Group - Australia's largest integrated multi- modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and livability of the communities we serve.

Apply Now

Click APPLY to complete your application, including a current resume and cover letter explaining why you should be considered for this position.

Applications Close Tuesday 18 June 2024

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.


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