Reservations Agent

1 week ago

Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and event style facilities as well as dining experiences at Table Forty Three, lagoon style recreational pool, spa and fully equipped gym for guests to enjoy. When you find yourself off duty, embark on a journey through varied landscapes intertwined with rich Aboriginal heritage. Indulge in moments of relaxation by the Darwin waterfront, explore national parks and botanical gardens, and pay homage to historical landmarks. And of course, in this territory, don't forget to smile at a crocodile

Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

  • Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
  • Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
  • Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
  • Safely and securely handle payment transactions, verifying billing details for accuracy
  • Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
  • Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

  • Customer service-oriented with exceptional communication skills
  • Previous experience in a similar role in the hospitality industry is preferred
  • Proficiency in using reservation and property management systems is a plus
  • Problem-solving skills and the ability to remain calm under pressure
  • Team player with a positive attitude and willingness to go the extra mile

Accor Benefits:

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.


At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours
We invite you to Apply Now.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific

Work your way across the Pacific and find other opportunities -

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.

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