Program Assurance Manager

3 weeks ago

Mayfield, Australia Castle Personnel Services Limited Full time

Program Assurance Manager

Disability Employment Services

Mayfield

Full-Time $48.17/h

  • Fully maintained company vehicle, laptop and phone
  • Access to generous FBT exemptions and meal entertainment benefits
  • Work for a small organisation with a strong alignment to their values & inclusive culture

Are you an experienced Team Leader, Site Manager, Claims Manager, or Program Manager? We're looking for a Program Assurance Manager for a newly established role that offers the perfect opportunity to step up and broaden your career horizons while making a significant impact.

Join Our Passionate Team at Castle

At Castle, we've been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, and Central Coast. We're not just a company; we're a dedicated team committed to 'opening a world of possibilities' through diversity, inclusion, and the value of employment.

Our participants are the driving force behind everything we do. Whether it be gaining employment, accessing education, or participating in their community, together, we collaborate to help them achieve their goals.

Your Opportunity Awaits

Reporting to the DES Operations manager some of your core responsibilities will be:

  • Lead, coach, and motivate the Quality Assurance team, delivering quality assurance and claims services within Castle.
  • Responsibility for claims compliance to DSS Contract, including implementation and reporting.
  • Draft QMS reporting documentation, consolidating relevant data.
  • Uses substantial professional knowledge of relevant legislation, Castle contract and departmental guidelines to review and suggest changes to Castle policies.
  • Plan and develop effective responses to DSS communications, events, and incidents for approval, stepping in as lead when required.
  • Support the implementation of technology and ongoing operations for the Quality Assurance team.
  • Monitor Castle performance against DSS contract requirements, addressing problems and escalating as required.

What You'll Need to Succeed

If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager

  • Demonstrated comprehensive knowledge of the National Disability Service Standards, Disability Employment Services Grant Agreement (effective 1 July 2018) and related Departmental Guidelines
  • Tertiary qualifications in Social Science, Community Services, Human Services, or Business with over 5 years of relevant experience
  • At least 3 years of experience in a team leadership role managing human services.
  • Demonstrated ability to implement, and manage report and data analysis on financials and other performance data
  • Demonstrated ability to use specialised business systems, including government data systems and client relationship management systems
  • Strong written and interpersonal communication skills, with the ability to effectively convey information, train and influence diverse audiences

Essential Criteria

  • Current unrestricted driver licence or access to transport
  • Willingness to obtain a NDIS Worker Check and Working with Children Check
  • Willingness to demonstrate Castle’s Vision, Purpose and Value statements and the ability to engage others and influence organisational culture

Maximise your earnings

Enjoy our attractive salary packaging benefits Choose the benefit that best suits your needs and lifestyle and pay for it with pre-tax money. This includes living expenses (mortgage/rent), meal and entertainment, and even purchasing a car. By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year.

Ready to Make a Difference? Apply Now Applications close 11:59pm 15/09/2024

If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.

For more information, please contact HR, at castlerecruitment@castle.org.au

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.

For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.

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